Identity Operations Manager

Identity Operations Manager

The University of Kansas Health System is seeking an experienced Identity Operations Manager to lead our Identity Operations team within the Security and Identity Solutions organization. This leadership role is responsible for the strategic oversight, operational excellence, and continuous improvement of our identity and access management (IAM) services, ensuring secure, reliable, and compliant access across the enterprise.

As the Identity Operations Manager, you will lead a team responsible for the day-to-day delivery of IAM services while driving the maturity and evolution of identity operations processes, governance, and technologies. You will oversee identity lifecycle management, access provisioning and deprovisioning, role and group administration, authentication services, privileged access processes, and identity governance activities. This role requires strong leadership skills, operational accountability, and the ability to collaborate effectively with technical teams, business leaders, compliance stakeholders, and executive leadership.

Key responsibilities include managing Identity Operations staff, establishing operational standards and performance metrics, overseeing complex access and identity-related issues, and ensuring the effective delivery of IAM services. You will be responsible for driving process optimization, developing and maintaining operational procedures, supporting audits and regulatory requirements, and partnering with engineering teams on platform enhancements and strategic IAM initiatives. The Identity Operations Manager will also play a critical role in stakeholder engagement, customer experience, workforce planning, and fostering a culture of continuous improvement and operational excellence.

The ideal candidate will have a strong background in identity and access management, people leadership experience, and a deep understanding of security best practices, compliance requirements, and identity governance principles. This position requires the ability to balance strategic planning with operational execution while ensuring the organization maintains a strong security posture.

Join our team and make a meaningful impact by leading the identity operations function that protects critical healthcare systems, safeguards patient data, and enables secure access for thousands of users across The University of Kansas Health System.

Responsibilities and Essential Job Functions

• Support the development, implementation, monitoring, and continuous improvement of a comprehensive and risk-based enterprise cybersecurity program across all 8 cybersecurity domains: Security & Risk Management, Asset Security, Security Engineering, Communications & Network Security, Identity & Access Management, Security Assessment & Testing, Security Operations, Software Development Security.
• Support the development and execution of a Cybersecurity strategic roadmap in alignment with the HITS and UKHS strategic roadmap
• Develop and oversee the monitoring and continuous improvement for the assigned portion of the Cybersecurity organization.
• Provide leadership to the assigned portion of the Cybersecurity organization, which will consist of one or two teams of individual contributors.
• Partner with UKHS business units to facilitate cybersecurity and risk management objectives while minimizing operational impact
• Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems for the assigned portion of the Cybersecurity organization.
• Leadership and development of the Professionals within the assigned portion of the Cybersecurity organization
• Support the development and enhancement of a cybersecurity management framework with supporting policies and technical standards.
• Support the development of Executive and Board Level communications regarding UKHS cybersecurity posture, risks, and roadmap progress.
• Support business development planning and acquiring the correct technology in compliance with security policies and regulations
• Support the development and execution of a strategy to analyze security threats in real-time and instituting appropriate responses.
• Direct the execution of training, and dissemination of policies, procedures, standards, controls, and guidelines for the assigned portion of Cybersecurity organization
• Build, hire and retain a security team of world-class talent for the assigned portion of Cybersecurity organization to enable UKHS to meet its stated vision of leading the nation in caring, healing, teaching and discovering.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Working-level knowledge of at least 2 of the cybersecurity domains: Security & Risk Management, Asset Security, Security Engineering, Communications & Network Security, Identity & Access Management, Security Assessment & Testing, Security Operations, Software Development Security.

Knowledge Requirements

• Understanding of cloud computing concepts.
• Intimate understanding of the assigned portion of Cybersecurity organization, with at least 1 year of experience in a large enterprise environment.
• Excellent interpersonal communication skills: must be able to effectively communicate with peer stakeholders across the organization and clearly set expectations for direct reports.
• Strong and progressive leadership skills, embracing the concepts of servant leadership and extreme ownership.
• Functional understanding of internal, regulatory, and industry standards.

Full time

R-57440

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

The University of Kansas Health System