Customer Service Manager

$26 - $30 per hour

DHD Consulting

Customer Service Manager

Carson, California, United States

About the Company

The company is a fast-growing e-commerce company delivering premium Korean food and lifestyle products across the United States. Headquartered in Carson, CA and fulfillment centers in Pennsylvania, we manage a catalog of over 1,000 refrigerated, frozen, and shelf-stable products sourced directly from Korea. As a leader in Korean specialty foods, we are committed to exceptional quality, innovative operations, and creating a strong, people-focused company culture.

Why Join Us

At the company, you’ll be a part of a passionate, growth-oriented team building one of the most exciting cross-cultural food brands in the U.S. We offer a dynamic startup environment where your expertise will directly shape the future of our company.

Position Overview

This role is perfect for a hands-on leader who thrives in high-volume, fast-paced environments, can handle challenging customer interactions, and is passionate about building scalable service systems. The ideal candidate is bilingual in Korean and English, has strong customer empathy, and can also design and implement CS strategies, policies, and performance metrics to improve customer satisfaction.

Key Responsibilities

Lead day-to-day CS operations, ensuring timely, professional responses to a high volume of customer calls and inquiries
Provide hands-on support in escalated or complex situations with empathy and problem-solving skills
Recruit, train, and mentor CS team members; manage scheduling and workload distribution
Collaborate with the logistics, operations, and marketing teams to resolve issues quickly and improve the customer journey
Develop and optimize CS processes, policies, and workflows for scalability
Monitor key service metrics, analyze customer feedback, and create actionable improvement plans
Oversee CS tools and identify system needs

Preferred/Additional Experience (Plus)

Experience designing and conducting customer satisfaction surveys and leveraging data for strategy.
Ability to select and implement CS systems, tools and create operational plans.

Qualifications

3-5 years of experience in customer service or contact center management
Fluent in Korean and English (spoken and written)
Exceptional communication and conflict resolution skills; ability to stay composed under pressure
Strong leadership and organizational skills with the ability to multitask and adapt quickly
Basic computer proficiency, including familiarity with common office software and CS platforms
Experience in developing or improving CS processes, policies, and customer satisfaction strategies
E-commerce or retail experience preferred.

Employment Details:

Location: Carson, CA
Employment Type: Full-time, exempt
Salary Range: $26 ~ $30 per hour

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Service Manager in Carson, CA vacancy

Premier Client Regional Sales Manager - PNC Wealth Management
$100k - $239.2k
...delivering the best experience for our customers. We work together each day to foster an... ...success. As a Premier Client Regional Sales Manager within PNC's Wealth Management... ...bringing the full range of PNC's products and services to the client. Leverages reporting and sales...
Suggested
Full time
Temporary work
Part time
Work experience placement
Work at office
The PNC Financial Services Group
Wilmington, CA
2 days ago
Sales Account Executive
$80k - $110k
...strong, long-term relationships with high-value customers across the region. What You'll Do Build and manage a strong book of business by researching... ...outreach, and engaging decision-makers to adopt PCC services. Use creative, persistent prospecting strategies...
Suggested
Long term contract
Monday to Friday
Shift work
2 days per week
PCC Logistics
Carson, CA
3 days ago
Customer Service Manager
$10k
...day to day operations of the retail store including security, customer service, cash operations, ATM services, new accounts, and teller... ...ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and provide...
Suggested
One United USA
Compton, CA
3 days ago
Customer Service Manager
...Cintas Corporation is seeking a Service Manager in Compton, CA to directly lead our customer-facing Service team. You will hire and manage performance, foster a safe work environment, resolve customer issues and train the team on effective sales techniques. You’ll also...
Suggested
Cintas Canada
Compton, CA
4 days ago
Customer Service Manager
$95k - $110k
...business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around... ...in Rancho Dominguez, CA under the direction of the General Manager, the Customer Service Manager will perform the essential job duties, as...
Suggested
Permanent employment
Contract work
Work experience placement
Work at office
Local area
Bodycote
Compton, CA
4 days ago
Precious Metals - Jr. Account Executive
$99k
About American Alternative Assets American Alternative Assets is a growing leader in the precious metals industry. We help clients diversify their portfolios through physical gold and silver, including IRS-approved retirement accounts. Our firm is built on transparency...
American Alternative Assets
Wilmington, CA
13 hours ago
Account Manager
...Account Manager We are a team of airline catering enthusiasts who believe flying is the... ...looking for an Account Manager to ensure service levels are met for our airline client and to act as a strong advocate for the customer within the operation. This role partners...
Temporary work
Work at office
Air Fayre
Gardena, CA
13 hours ago
Enterprise Account Manager
...Position Summary: Primary focus is customer service and retention for corporate account customers. Provide general field assistance to corporate... ...account or sign new account with new tenants/owners. Manage corporate account false alarm reports. Maintain corporate...
Work at office
Remote work
Afternoon shift
Bay Alarm
Carson, CA
3 days ago
Account Executive
$50k - $55k
...be responsible for selling Yamato's shipping and logistics services to customers with diverse transportation needs. The Account Executive will... ...boarding customers in accordance with company policies. Managing and monitoring marketing and sales activity. Evaluating...
Remote work
Overseas
Yamato Transport USA
Carson, CA
4 days ago
Account Manager
$26 - $30 per hour
...Account Manager We’re seeking an Account Manager to support customer orders from receipt through shipment. This role partners closely with Logistics, Purchasing, and Operations to ensure accurate order execution and high customer satisfaction. What you’ll do Create sales...
Hourly pay
Local area
LHH
Gardena, CA
4 days ago
Account Executive
$65k
...LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to...
Work at office
Flexible hours
Central Transport
Gardena, CA
1 day ago
Account Manager/Brand Development
...It is important to proactively diffuse problems and manage new projects as well as basic customer business such as open orders. To be effective you must... ...listen to customer needs and effectively explain how our services can satisfy those needs. It is important to be a...
Full time
Contract work
Work at office
Local area
Monday to Friday
Cosmetix West
Carson, CA
13 days ago
Account Manager - State Farm Agent Team Member
$42k - $45k
...ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Rene... ...vital to our daily business operations and customers' success. You grow our agency through meaningful... ...marketing relevant products and services. Grow your career as you better...
For contractors
Work at office
Flexible hours
State Farm
Gardena, CA
13 hours ago
Account Manager
...Account Manager Location: Gardena, CA, United States Date Posted: Aug... ...opportunities to sell ancillary (enhancement) services to existing clients within the portfolio... ...field, or equivalent experience in a customer-focused service industry inimum 3 years...
Full time
Contract work
Work at office
Local area
Flexible hours
3 days per week
BrightView
Gardena, CA
3 days ago
Senior Account Executive
...ideal candidate will be responsible for managing inbound and outbound sales activities, nurturing... ...will be at the front line of our customer engagement strategy, understanding... ...understanding of the company’s products, services, and value proposition to effectively communicate...
Full time
Work at office
Remote work
DSA Phototech LLC
Compton, CA
6 days ago
Account Executive/Sales
$38.4k - $150k
...will be responsible for driving business development and managing client accounts, ensuring customer satisfaction while achieving sales targets. The ideal... ...with cross-functional teams to ensure seamless service delivery and client satisfaction. Utilize Salesforce...
Full time
Relocation
Monday to Friday
Flexible hours
Shift work
Dolphin Logistics Inc.
Compton, CA
13 days ago
Aerospace Account Manager
$26 - $28 per hour
...area. They are looking to hire an Account Manager to join their team. This role is paying... ...for assigned aerospace manufacturing customers. This role is responsible for managing customer... ...in account management, customer service, project coordination, manufacturing, or...
Hourly pay
Temporary work
Work at office
Local area
Ultimate Staffing Services
Signal Hill, CA
5 days ago
Account Manager
...Job Description Position Summary The Account Manager is responsible for managing and growing existing customer relationships after account onboarding. The role... ...opportunities. Coordinate with Operations and Customer Service teams to resolve customer issues. Monitor...
Contract work
KEX Express
Carson, CA
13 days ago
HQ Customer Service Section Manager
$28 per hour
...Base Pay $28.00 / Hour Job Category Store Strategy Div Employee Type Full Time Non-Exempt Required Degree High school Manage Others Yes Minimum Experience 5 Years Description Requirements Summary Description Requirements Summary Marukai Corporation
Full time
Marukai Corporation
Gardena, CA
4 days ago
Sales and Customer Service Representative - Inbound Lead Specialist
$25 - $29 per hour
...Position Summary We are looking for an organized, customer-oriented Sales and Customer Service Representative Inbound Lead Specialist to join our... ...business models. ~ Ability to multitask, prioritize, and manage time effectively. ~ Ability to work well in a team...
Hourly pay
Full time
Work at office
Monday to Friday
Miron Violetglass USA INC
Carson, CA
10 days ago
LA Galaxy, Account Executive - Group Sales
$19 per hour
...premium opportunities as well as cross-selling opportunities to other DHSP ancillary events. Provide quality service to existing and prospective customers to support annual membership retention. Perform "game day" responsibilities, including networking with clients...
Work experience placement
Work at office
Local area
Worldwide
Flexible hours
Night shift
Weekend work
Afternoon shift
AEG Worldwide
Carson, CA
2 days ago
Enterprise Account Executive
...architecture across the modern cloud ecosystem. With an expanding customer base and strong market demand, we are growing our Enterprise... ...scaling enterprise-first SaaS company. What you'll do Own and manage the full sales cycle, from pipeline generation to contract execution...
Contract work
Temporary work
Local area
Remote work
Jobot
Carson, CA
1 day ago
Accounting Manager
$85k - $100k
...financial statements, timely closing and reporting, cash flow management, corporate tax and budgeting. Supervises accounting team member... ...audits. Point of contact for outside accounting firm and services. Effectively communicate with other departments to collect...
Work experience placement
Immediate start
Triup, Inc
Gardena, CA
2 days ago
Operational Key Account Manager
$90.62k - $113.28k
...LogisticsAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business... ...and efficient transport and logistics services through storage and transport of goods... ...Posting Title: Operational Key Account Manager - 125766 Time Type: Full TimeSummaryAs a...
Temporary work
Work at office
Local area
Flexible hours
DSV
Torrance, CA
13 hours ago
Industrial/Environmental Account Manager
$75k - $95k
...Technical Services Account Manager Clean Harbors in Rancho Dominguez/Compton, CA is seeking a Technical Services Account Manager to join their... ...existing accounts. This role focuses on lead generation, customer acquisition, and expanding services across hazardous waste,...
Full time
Contract work
CleanHarbors
Compton, CA
3 days ago
Account Manager Customer Service
...Job Description Job Description Account Manager / CSR - B2B Florence Filter is seeking an energetic and motivated Customer Service Representative to support our current customer base and provide them the best service possible. We offer Product training, competitive...
Hourly pay
Full time
Work at office
Florence Filter
Compton, CA
13 days ago
Customer Experience Supervisor
General Description:As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering com
JCPenny
Carson, CA
13 hours ago
Sales Account Manager
$96k - $120k
...employees are required to request clarification or explanations from superiors or authorized company representatives.Liaison with customer sourcing.Coordinates customer shipping requirements with certified scheduling reports.Responsible for maintaining customer demand...
Permanent employment
Full time
Contract work
Work experience placement
Local area
Worldwide
Precision Castparts Corp
South Gate, CA
2 days ago
Strategic Office Manager & Accounting Lead
...leading restoration franchise is seeking an experienced Office Manager to oversee office operations and manage accounting functions.... ...should have over 5 years of experience in office or customer service management, strong leadership skills, and be proficient in tools...
Work at office
Servpro Industries Inc
Gardena, CA
13 hours ago
Patient Accounting/Finance Manager
...Job Description Job Description We are looking for an experienced Patient Accounting/Finance Manager to provide financial leadership for a healthcare-focused organization in California. This Long-term Contract position will direct core finance activities while guiding...
Long term contract
Contract work
Immediate start
Robert Half
Carson, CA
20 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!