Bartender

Bartender


Scope:

Operate the functional areas of the restaurant bar. Will serve as the first impression and "face" of the restaurant to all guests. Will service restaurant and bar guests in a professional, timely and accurate manner.

Primary Responsibilities:

• Greet, seat, and engage customers in a
  friendly and courteous manner

• Professionally serve hotel and transient
  restaurant guests, providing a warm and memorable experience.

• Suggestive selling of wine, cappuccinos,
  and other complementary menu items to guests.

• Mixes and serves alcoholic,
  non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously
  and efficiently,
  adhering to Brand Standards.

• Check customer's' identification to
  ensure that they meet minimum age requirements for consumption of
  alcoholic beverages.

• Maintain
  high standards of cleanliness and professional service; keeping the entrance, bar, and restaurant areas clean and well organized.

• Remove dishes and glasses from tables or
  counters, and take them to kitchen for cleaning. Some ware-washing may be
  required

• Open/Close
  and stock liquor, bar, and coffee products

• Maintains a "can do" and a "guests
  first" attitude at all times

• Operate cash register and credit card terminal
  to collect proper payments.

• Knowledge and operation of the hotel
  P.O.S. computer system.

• Knowledge of basic restaurant
  terminology
• Works as a member of the overall hotel
  team to ensure that each guest has an experience that exceeds their
  expectations

• Resolves guest complaints to the
  satisfaction of the guest; responds promptly to any guest request for
  service.

• Attends scheduled training sessions
  within the hotel as dictated by the Hilton brand and the hotel management.

• Ensures adherence to procedures for
  hotel accounting, credit control, handling of financial transactions,
  security of monies, guest security and emergency procedures as
  established.

• Arrives at work in a timely fashion in
  accordance with the posted schedule.

• Abides by established uniform
  guidelines.

Requirements:

• Must be able to legally serve and pour alcohol in the State of Maryland

• Must be willing to work a variety of AM/PM, weekend and holiday shifts

• Requires strong command of the English
  language to include speaking, reading and writing. Bilingual a plus.

• Requires strong organizational skills.

• Must be able to multi-task and work independently.

• Able be able to be on your feet/stand/move for long periods of time.

• Excellent people skills, listening and communication skills, and an energetic personality.

• Meet/exceed customer and team expectations; a true
  desire to satisfy the needs of others in a fast-paced environment

• Must possess basic computer skills

• Ability to accurately complete departmental paper work, such as daily or end of shift reports.

• Cash handling experience strongly desired.

• Able to lift, pull, or carry items weighing approximately 50 pounds

Qualifications:

Education/Experience: High School Diploma or Equivalent


or more years Restaurant Experience

Certification: ServSafe and TIPS preferred, but not required

******We offer the use of the "Dayforce Wallet" - This will make your Work Life better. - " On Demand Pay" access your pay earlier than your pay day, plus other benefits.

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