Manager on Duty

Job Description

Job Description

Position Summary: Under the direction of the Assistant General Manger and during your shift, oversee the day-to-day functions of the Hotel Front Desk, Housekeeping, Maintenance, Porters, Casino Cage and Floor, Restaurant and Bar. Facilitate communication to Department Heads when they are on property. Provide warm personalized service, while demonstrating leadership and teamwork to all Team Members. Ensure that all policies and procedures are followed in order to uphold Company standards and Gaming Regulations.

Adhere to all company and department policies and procedures as well as all the Company’s Practices (i.e. Employee Handbook, Code of Conduct)  Be responsible for positively representing and promoting the property and Company.

Essential Functions:

1.                  Responsible for practicing, supporting, and promoting Company-wide culture and demonstrating exemplary Service Standards at all times.

2.                  Practice and observe safety rules and regulations and ensure Team Members reporting to you do so as well. 

3.                  Have knowledge of where your SDS booklets are located and understand there contents.  Ensure Team Members are trained on materials in the book.

4.                  Display knowledge of all emergency procedures.

5.                  Responsible for handling any Team Member or Guest opportunities.

6.                  Evaluate and oversee job performance for Team Members.

7.                  Review department schedules for accuracy and staffing demands.

8.                  Engage in the coaching of team members for recognition, improvement, and development.  This requires one-on-one interaction and may require collaboration with a Department Head.

9.                  Responsible for solving escalated guest service issues.  Appropriately address guest requests to ensure guests are satisfied with the Company’s services and accommodations.  Maintain good communication and involve management and other resources as needed to assure guest satisfaction effectively.

10.              Ensure systems and procedures are in place and followed to ensure guest safety and security.

11.              Keep lines of communication open. Contact Manager of any problems.

12.              Fill in for vacant shifts as needed.

13.              Other duties as assigned.

MINIMUM QUALIFICATIONS:

1.      Must manage time effectively with minimum supervision.

2.      Ability to communicate effectively with guest(s), co-workers and management, in English, both in written and verbal form.

3.      Ability to make quick judgment decisions.

4.      Requires adherence to all company and department policies and procedures as well as all the Company’s Practices.

5.      Must consent to and acknowledge that tip’s cannot be taken.

6.      Must be able to handle a flexible schedule.

7.      Ability to work with the desired level of detailed service and attentiveness.

10.  Excellent organizational skills.

11.  Must possess strong teamwork skills as well as to act independently in high-energy,

diverse environment.

RELATED DUTIES AND QUALIFICATIONS:

1.      Working closely with front line team members from all departments.

2.      Prior experience in this position is preferred but not required

3.      Speaking, visualizing and listening to team members and guests are an extremely important part of the Manager on Duty’s job description.

WORK CONDITIONS:  Can be indoor and/or outdoor beverage service.  Work is typically in an area, which may be unusually hot, cold, noisy, and smoky.  Work may be performed in small areas with a 3-ft. access.  Tasks performed from a non-sitting position.  Team members will be required to stand, walk, lift, reach, push, pull and grasp.  These tasks include the maintenance and care of an assigned area.  Work entails chemical usage.  Constant contact with staff and customer.  Shift assignments may be irregular, and will cover days, nights, weekends and holidays.