Insurance Customer Care Representative

Company Description American Family Insurance is a long‑established insurer with over 90 years of experience providing industry‑leading service, claims support, and products that foster long‑term relationships. The company is committed to treating policyholders fairly, in a helpful and caring way, and making it easy and convenient to work with its teams. Integrity and adherence to high ethical standards are central to the company’s culture and guide decision‑making at every level. Customers are treated like family, and the strong reputation and trust‑based relationships are sustained through consistent, values‑driven business practices. Role Description The Insurance Customer Care Representative is a full‑time, on‑site role based in Salina, KS. This role focuses on assisting policyholders with inquiries about coverage, billing, claims status, and policy changes, ensuring a positive and efficient customer experience. Daily responsibilities include answering inbound calls, responding to emails, documenting interactions in internal systems, and providing clear explanations of products and services. The representative will help resolve issues, elevate complex concerns when necessary, and support customer retention by delivering courteous, accurate, and timely service aligned with American Family Insurance’s standards. Qualifications Strong customer‑facing skills, including Customer Service and Customer Support capabilities. Ability to foster positive experiences and outcomes, with a focus on Customer Satisfaction. Effective Communication skills, including clear verbal and written interaction with diverse customers. Well‑developed Interpersonal Skills to build rapport, show empathy, and manage challenging conversations. High level of integrity, reliability, and professionalism in all customer and team interactions. Basic computer proficiency and ability to learn insurance systems and processes quickly. Experience in insurance, call centers, or customer‑facing roles is preferred but not required. High school diploma or equivalent; additional education or relevant certifications are a plus. #J-18808-Ljbffr American Family Insurance