Customer Service Representative

Experience Required Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available. Minimum Education Required A high school diploma or equivalent Expected StartDate 06/11/2026 Compensation $18.93 - $28.39 / Hourly Hours Per Week 35 Number Of Positions 1 Shift First Shift (Day) Job Description Summary: Under general supervision, performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit; assists customers with loan consultations, completing loan applications and closing specified consumer loans; handling transactions and answering questions concerning services provided by the Bank from customers and branch staff. Cross sells Bank products and services to retain and enhance existing customer relationships. Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence. Operates a teller window whenever necessary to provide service to our customers. Education, Skills and Experience Required: A high school diploma or equivalent. Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available. The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day. A thorough knowledge of available accounts and services offered. Proficient in the Teller and CSR applications. Benefits (based on eligibility): Healthcare (with Health Reimbursement Account feature) includes cost-sharing Paid Group Term Life Insurance, EAP & Long-Term Disability Optional Dental, Vision, and Employee/Dependent Life Insurance Bonus program Tuition Reimbursement 401(k) Retirement Savings Plan with match Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1) 10 – 25 Vacation Days per year depending on career level and years of service. Free banking products and services, and Employee Loan Program Background Check Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate's knowledge, skills, depth of work experience, certifications, and location. Place of Work On-site Requisition ID 1534 Job Type Full Time