Housing Program Specialist

Housing Program Specialist

SEICAA complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). SEICAA is an equal opportunity employer.

Classification: Full-Time; Hourly; Non-Exempt; Pay Grade: E

Location: SEICAA's Service Area (Based in Pocatello, Idaho)

Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA

Reports To: Housing Director

Summary of Work: Assist with all functions of SEICAA's Housing (HSG) division

Overview of Responsibilities:

• Act as a point of contact for SEICAA's HSG division; Share information regarding SEICAA programs and services and other community resources with tenants and participants; Collect payments, record/track payments, and provide receipts.
• Enforce leases, rules, and policies; Address and escalate notices of concern as needed.
• Assist with maintaining tenant/participant records, including but not limited to qualifications and certifications; Assist HSG staff with move-in/move-out processes and inspections.
• Generate and distribute memos and letters as needed; handle and distribute incoming and outgoing mail daily.
• Clerical duties (data entry, inventory, and recordkeeping, etc.); Update and distribute monthly calendars.
• Professionally maintain contact with staff, participants, and partners; Coordinate with Facilities staff as needed.
• Perform other duties as assigned such as answering and directing calls.

Requirements:

Education, Experience, and Knowledge Skills and Abilities:

• High School Diploma or equivalent; Rental Housing experience preferred.
• Experience working with vulnerable populations preferred.
• Knowledge of case management or willingness to learn it.
• Knowledge of HUD, Fair Housing requirements, HOME and COC policies and guidelines or willingness to learn them.
• Knowledge of HMIS, EIV, HAP, and TRACS reporting and applicable software systems or willingness to learn them.
• Knowledge of administrative, clerical, and office practices.
• Knowledge of Microsoft Office programs.
• Computer skills; Familiarity with typical office technologies.
• Clerical skills (filing, recordkeeping, data entry, compliance, etc.).
• Effective oral and written communication skills; the ability to communicate clearly; Ability to disseminate health and safety information through training presentations.
• Organized, attention to detail, and punctual.
• Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information.
• Ability to multi-task and manage multiple projects with effective time management skills.
• Ability to perform duties with or without reasonable accommodations without endangering self or others.

Conditions:

• Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license.
• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
• Willing to travel on Agency business at Agency reimbursement rates.
• Able to occasionally lift up to 35 lbs.
• Must successfully pass mandatory pre-employment drug and background screening.

Southeastern Idaho Community Action Agency