Customer Marketing Manager

About the Role We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value. This role sits at the intersection of marketing, customer success, and sales, ensuring customers have a seamless and impactful experience throughout their journey. The ideal candidate is both analytical and creative—someone who understands customer behavior, builds meaningful relationships, and translates insights into programs that fuel growth. Key Responsibilities Develop and execute customer marketing strategies that increase retention, expansion, and customer lifetime value Segment and target customer personas (buying committee, non-clinical buyer) based on their lifecycle stage, product usage, industry, persona and other criteria. Plan and execute customer marketing ABM campaigns and programs across multiple channels, such as email, webinars, social media, events, and advocacy platforms. Analyze customer data and feedback to identify trends, risks, and opportunities for growth Gather insights and feedback from the market and share with leadership and functional teams to help identify risks and opportunities. Manage customer-focused events such as events, conferences, webinars, user groups, and community initiatives Track, measure, and report on key performance metrics (retention, churn, NPS, expansion revenue) Qualifications Bachelor’s degree or equivalent required. 10-15 years of experience in customer marketing, lifecycle marketing, or related roles Proven track record of driving customer engagement, retention, and revenue growth Proven ability to design and execute targeted, account-specific retention and renewal strategies and campaigns that align with Customer Success and Sales teams, driving contract renewals, expansion opportunities, and long‑term customer value through personalized engagement, lifecycle insights, and data‑driven campaign optimization. Deep experience and strong planning acumen in managing events and conferences as strategic demand‑generation channels, driving qualified leads, supporting pipeline growth, and enabling sales teams in customer acquisition and renewal conversations. Customer‑facing experience with a solid understanding of challenges, needs and pain points across diverse markets. Thorough understanding and experience of implementing marketing strategies, tactics, and measurement. Strong understanding of customer journey mapping and lifecycle strategy Experience working cross‑functionally with Sales, Customer Success, and Product Marketing teams Data‑driven mindset with the ability to translate insights into actionable strategies Strong collaboration and cross‑functional skills, with the ability to work effectively with internal and external stakeholders at all levels. Self‑motivated, proactive, and results‑oriented, with the ability to manage multiple projects and priorities in a fast‑paced environment. Excellent communication, storytelling, and project management skills Experience in B2B (preferred) or SaaS environments (strongly preferred) Travel requirements can be up to 20%. Key Competencies Strategic thinking with strong execution skills Customer‑centric mindset Analytical and results‑oriented Strong collaboration and influence across teams Creative problem‑solving Compensation $107,500.00 - $188,400.00 USD This role is eligible for Bonus. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr