Community Manager

Job TitleAre you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You'll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.Position Responsibilities:Provides administrative support and other tasks as directed for the assigned Community Manager.Partners with AAM's Management Team to ensure compliance with State & Federal Assoc. Laws.Develops a working relationship with community board members and various committees.Answer and provide customer service to homeowner calls and emails.Assists with community inspections according to AAM's management contract.Attend evening Board meetings and assist with assigned post-meeting follow-ups.Assist in the preparation and attend annual meetings.As directed, assists with reviewing monthly financials and submits community accounts payable.As directed, assists in obtaining bid proposals. Prepares bid comparisons for manager and board review.Maintains accurate and current association records, calendars and website.Maintains meeting schedule and open communication with contract vendors.Maintains strict adherence to community and company deadlines.Works with Administrative Assistant with updates in community disclosure packages.Performs other duties as directed.Knowledge, Skills & Abilities:Strong computer software and internet proficiency.Excellent interpersonal skills: positive written and verbal communication abilities.Time Management: the ability to organize and manage multiple priorities.Proven customer service experience, with a strong emphasis on problem resolution.Ability to interact and work positively and effectively with staff at all levels.Advanced communication skills (both verbally and written).Physical Demands & Work Environment:Sitting in an office setting utilizing a computer and other office equipment.May be required to lift boxes, fill paper trays, and other minor physical tasks.Walking and/or driving throughout community as needed for inspections and other property needs as designated.Sitting and standing for moderate periods of time.Utilizing personal automobile for commuting to and from office and assigned communities.Yes. May require local travel within the Greater Detroit Area.QualificationsBehaviors:Preferred:Dedicated: Devoted to a task or purpose with loyalty or integrityDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupMotivations:Preferred:Self-Starter: Inspired to perform without outside helpEducation:Required: High School or better.Experience:Required: 3 years: Full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver's license and reliable transportation.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.