Sales and Production Associate

Job Description

Job Description

Title: Sales and Production Associate

Reports To: Store Manager, Production Store Manager or Warehouse Coordinator (Production area of store)

Status: Non-exempt

Function: The Sales and Production Associate will be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain good customer relationships.

Duties and Responsibilities:

General:

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Assist, as required, with store operations.
• Serve all customers in a courteous and efficient manner.
• Handle all donations with care and donors with respect and courtesy.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Ensure that store is sufficiently stocked and "ragged out" in accordance with the "ARC COMMAND RAG OUT CALENDAR."
• Assist in cleaning and general maintenance of store property.
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
• Maintain a clean and clutter-free work area.
• Be well-versed in and comply with store policies as communicated.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as may be assigned by immediate supervisor, Store Supervisor, and/or Administrator.

Depending on store size, staffing levels, and production needs, you may be asked to perform any or all of the following:

Cashier/Sales Floor:

• Comply with all cash handling and security standards as relates to cash register operations, daily sales reports, and bank deposits.
• Sort, price, stock and "rag out" showcase merchandise and other areas as directed.
• Restock fitting room merchandise back to racks in proper category and color code.
• Maintain merchandise displays as directed.
• Answer telephone calls in an efficient, friendly, professional manner.

Sorter:

• Sort minimum of 300 store quality garments an hour by department.
• Assist moving the donations to the sorting table as needed.
• Assist with hanging merchandise as needed.
• Assist running clothing racks as needed.

Hanger/Tagger:

• Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8-hour period.
• Assist moving the donations to the sorting table as needed.
• Assist sorting clothing as needed.
• Assist running clothing racks as needed.

Pricer:

• Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality, and condition of each piece.
• Acquire and maintain knowledge of name brand merchandise and value.
• Assist moving the donations to the sorting table as needed.
• Assist ticketing merchandise as needed.
• Assist with running clothing racks as needed.

Runner:

• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order.
• Straighten and maintain the clothing racks of the departments as assigned.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Assist hanging merchandise as needed.

Bric a Brac:

• Sort and clean all saleable miscellaneous merchandise donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Shoes/Accessories:

• Sort and clean all saleable shoes, handbags and accessory donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Domestics:

• Sort and measure all saleable linen items daily as required.
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Books/Records/Toys:

• Sort and clean all saleable merchandise daily as required.
• Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial Rag Out Calendar.

Furniture/Electrical:

• Sort, clean and test all electrical and furniture donations as required.
• Ticket all electrical merchandise using "sold as is" tickets and assign an individual fair market price for each item.
• Complete furniture tickets and record required information assigning a fair market price for each furniture item.
• Place and maintain all merchandise in the required order and manner.
• Mark down furniture items on sales floor in accordance with policy.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Donations/Maintenance:

• Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
• Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain cleanliness of all donation facilities.
• Safeguard all donated materials and assigned equipment.
• Ensure a constant flow of donations to the sorting table throughout the day.
• Assist with ragging out the sales floor as assigned.
• Bale ragouts and trash as required.
• Perform lawn and garden work as needed.

Qualifications:

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Good customer service skills.
• Ability to understand and follow directions.

Physical Requirements:

• Sitting: Under 1/3 of the time.
• Lifting: Must be able to lift 25 pounds.
• Push/Pull Using Machinery: No.
• Standing: Over 2/3 of the time.
• Walking: Over 2/3 of the time.
• Reaching: Over 2/3 of the time.
• Climbing: Under 1/3 of the time.
• Stooping: Over 2/3 of the time.

Statement of Confidentiality:

The Sales and Production Associate occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Adult Rehabilitation Centers in all job-related matters.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Employment at Will:

Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.