Patient Access Supervisor - Ochsner Therapy and Wellness - South Shore

Job supervisory role for Patient Access functions. Monitors and manages patient flow to minimize wait times. Performs duties to support and supervise Patient Access functions while monitoring productivity and reporting statistics to leadership. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education High school diploma or equivalent (Required). Bachelor's degree (Preferred). Work Experience 7 years of customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience (Required). Or 2 years of customer service experience with a bachelor’s degree. Knowledge Skills and Abilities (KSAs) Computer skills and dexterity for data entry and retrieval of information. Effective verbal and written communication skills and ability to present information clearly and professionally. Proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Excellent leadership skills and self-direction. Good judgment skills in handling difficult situations. Good organizational, time management, and conflict resolution skills. Ability to travel throughout and between facilities and work a flexible work schedule (e.g., 24/7, weekend, holiday, on call availability). Job Duties Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance. Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals. Manages patient flow and adjusts staffing according to volume to minimize patient wait times. Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance. Manages staff schedules to ensure adequate coverage. Interviews and recommends candidates for hire and coordinates training to develop staff. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other related duties as required. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Physical and Environmental Demands Medium work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. The job may involve walking or standing to a significant degree and may require pushing and/or pulling of materials. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to sit for prolonged periods of time. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. #J-18808-Ljbffr Ochsner Health