Client Service Specialist (CSS)

Job Description

Job Description

About BCWMOur purpose is to provide Peace of Mind. We take this seriously and intentionally recruittransparent individuals for our team who are of high integrity, self-motivated, and driven tocontinually improve. Job SummaryThe CSS serves as the primary operational contact for clients and provides exceptional service by supporting advisors throughout the client relationship. The CSS is responsible for account administration, client onboarding, account maintenance, cash management requests, and ensuring all client interactions are handled accurately, professionally, and in accordance with SEC regulations and firm policies.This position will also share responsibility for greeting and directing clients and other visitors; for screening and routing telephone calls and performing a variety of other office duties. The ideal candidate is highly organized, detail-oriented, client-focused, and capable of managing multiple priorities while maintaining confidentiality and regulatory compliance. Duties and Responsibilities Client Relationship Support⮚ Deliver outstanding service to clients by phone, email, and in person.Serve as the first point of contact for routine client service requests.Build and maintain positive client relationships consistent with the firm's fiduciary duty.Respond promptly to client inquiries and coordinate follow-up with advisors.Schedule client review meetings.Maintain accurate client records and documentation. New Account ProcessingCoordinate the onboarding process for new clients.Prepare and process new account paperwork.Assist clients with account documentation and electronic signature processes.Monitor account opening status and resolve outstanding items.Verify all required documentation has been received before submission. Account MaintenanceProcess client requests including: Beneficiary updatesAddress and contact information updatesAccount registrationsMoney movement between internal and external accountsTrust and estate documentationEnsure compliance with internal controls and fraud prevention policies CRM and Data ManagementMaintain accurate client records within the firm's CRM, including: Contact informationHousehold relationshipsNotesService requestsDocument management QualificationsEducation Associate's or Bachelor's degree preferred.Equivalent financial services experience considered. Experience 2–5 years of client service or operations experience in: Registered Investment Advisor (RIA)Wealth Management FirmBroker-DealerFinancial Institution Preferred Experience SEC Registered Investment Advisor environmentCharles Schwab Advisor CenterAdvisorEngine CRMTamarac portfolio management softwareMicrosoft Office SuiteAdobe AcrobatElectronic document management systems Work Environment This position operates in a professional office environment and requires frequent interaction with clients, advisors, custodians, and operations personnel. The CSS is expected to represent the firm with professionalism and uphold the fiduciary standards expected of an SEC Registered Investment Advisor. Salary and Benefits Compensation Salary will be commensurate with experience (80% base and 20% production). The production component simply means this portion fluctuates quarterly (it is not a bonus, per se) proportionate to our top-line revenues, which are communicated to you. We financially encourage a "client-first" culture, focusing on teamwork vs. individual production. You will also be eligible for up to an additional $5,000 annually in incentive bonuses based on objective goals for you individually. Retirement Plan We currently match 150% of the first 6% of your 401(k) contributions, and often make annual, discretionary contributions to our Profit Sharing Plan. There is a 5-year vesting schedule on any employer contributions. Insurance Benefits We currently offer group health, dental, vision, life, short and long-term disability insurance benefits fully paid for by the firm. Paid Personal Days 15 paid days annually (includes sick days). Holidays All days the securities markets are closed are considered paid holidays.

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