Technical Trainer

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next - so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world's leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

The Vistex Technical Trainer is responsible for conducting training sessions on the Vistex suite of products for new customers, existing customers, and internal customers. Courses are conducted virtually and at client facilities as well as Vistex training facilities. This position requires a high degree of facilitation skills for teaching technical software to support our global audiences. Additionally, the Vistex Technical Trainer will assist in the process of keeping all training material current with the newest software releases.

Responsibilities :

• Train customers to improve their knowledge on the Vistex suite of products
• Teach formal and informal classes to varying audiences and skill levels on the business process and technical steps needed to implement and utilize the software at a Vistex facility, virtually, or at the customer's location
• Develop and organize training materials, visual aids, and other educational materials for all Vistex products
• Ability and flexibility to adapt the training materials to sessions of varying lengths and audience sizes who possess varying skill sets
• Work closely with Instructional Designers and Subject Matter Experts to update training materials and create delta classes as new releases of the software are rolled out
• Analyze training needs and develop strategies to improve courses and documentation
• Proactively manage, report, and troubleshoot issues that occur while training
• Provides feedback to management regarding process improvements and content gaps, provides feedback on changes required to method or procedures
• Develop custom course materials (PowerPoint, process documentation, exercises) and deliver training for end user customer projects
• Travel required to customer facility depending on training requirements (10-20%)
• Handle related duties as assigned

The compensation for this position is $65k to $78k annually. Base pay will vary depending on factors, including but not limited to, a candidate's location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days!

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it is actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next - so they can make sure every dollar they spend really is driving more growth, not just more costs. It is why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Equal Opportunity Employer
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