Patient Advocate

On-Site Patient AdvocateThis position would be located at Riverview Health in Noblesville, IN. This position is responsible for building working relationships, solving problems and supporting patients while they learn the coverage options on both a federal and state level. An On-Site Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients. They work as part of a team in a hospital environment and also on an independent level. The On-Site Patient Advocate must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with "patient first ideology" as a goal.Essential Duties of the PositionHandles a high volume of face-to-face interactions with patientsCommunicate clearly, timely, and positively with patientsGood communication skills and interpersonal skillsAbility to learn quickly and navigate effectively through multiple systemsProfessional attitude, and able to maintain composure in urgent or confrontational situationsEffective critical thinking, problem solving and decision-making skillsDisplay strong organization/time management skillsWork independently and must be multi-task orientedTeam player attitudeCollects and reviews patient information to determine patient's eligibilityPrepares documents and reviews them for accuracy and completenessMaintains and/or creates files or record keeping systems. Sorts, labels files and retrieves documents or other materialsCompletes various insurance application after determining patient's eligibilityProvides account follow up on a routine basisEnsures adequate documentation is maintainedDevelops and retains professional relationship with hospital staffMaintains confidentiality at all times (i.e. PHI and HIPAA)Any other duties as assigned by managementResponsibilities of the PositionExemplifies the Mission/Vision/Core Values of The WellFund in all personal and professional behavior and is a role model to all associatesCollaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goalsMaintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communicationWorks in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignmentsRequirementsComputer proficiency skills are requiredAbility to learn multiple databasesAbility to multi-task (speaking on the phone and typing)Excellent verbal and written communication skillsAbility to work in fast-paced, changing environmentHigh school diploma or equivalencyOne year of experience as a Patient Advocate or an equivalency of training and experience combinedConsiderable knowledge of Medicaid programsConsiderable knowledge of the Federal MarketplaceGeneral knowledge of all agency and provider programs and services which could affect the client/applicantGood mathematical reasoning and computational skillsAbility to read, analyze, and interpret rules, regulations and proceduresAbility to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and proceduresAbility to work with others on your team to complete a taskAbility to perform job functions within structured time framesMust have the ability to perform repeated tasks with a high level of accuracyMust have working knowledge of HIPAA and Red Rule regulationsDifficulty of WorkWork activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager as warranted to ensure the provision of quality service.ResponsibilityThe incumbent works in a team concept, but works independently on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient.Personal Work RelationshipsThe incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates.Schedule: Full-time; Monday to Friday 8:30 AM to 4:00 PM PM ESTPay: $17-22/hour RevOne Companies