Veterinary Care Concierge - Urgent Care
$17 - $20 per hourVCA Animal Hospitals
Veterinary Care Concierge
We are looking for a Veterinary Care Concierge to join VCA Urgent Care Animal Hospital in Chandler, AZ. At VCA Animal Hospitals Urgent Care, the Care Concierge plays a vital role in accomplishing our vision! Are you customer-focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We're taking care of the future of veterinary medicine with an innovative approach to urgent care.
The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team. The Care Concierge sets the pace of our in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.
The clients are appreciative that there is a way for their pets to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where "coffee house meets spa" and provides unique spaces for pets and their owners. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.
What You'll Do
- Greet clients and bring them into the exam room
- Obtain accurate patient history, and enter it into the electronic medical record
- Create, present, and explain treatment plans per the veterinarian's direction
- Keep the owner current with progress checks as a pet is receiving care
- Coordinate with treatment teams to deliver a great treatment experience for the patient
- Help provide exceptional patient care
- Review discharge instructions, including medications, with clients
- Checkout and collect payment in the exam room
- Follow up with clients to check on patients and communicate any outstanding test results
- Demonstrate excellent client and customer care
- Answer phones, and request medical records as needed
Qualifications
- Minimum 2 years' experience in hospitality, customer service, patient care, or related industry
- Previous experience in veterinary clinic or hospital setting preferred
- Excellent written and verbal communication skills
- Capable of listening to client objectives and advocating on their behalf
- Action-oriented, independent, and self-starter, but also a strong team player
- Comfortable working in a fast-paced healthcare environment
- Strong computer and technology skills, ability to type 60wpm
- Capable of learning medical terminology with support and direction
- Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques
Schedule: 4/10's. Full-time position available. The hospital is open 7 days a week, 10 am- 8 pm. One weekend day per week and holiday coverage are required.
Compensation: The pay range for this position is $17 - 20 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.
Location: 2100 S. Gilbert Rd, Suite 7, Chandler, AZ 85286
Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!
- Paid vacation, sick time, and holiday pay
- Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
- Referral bonuses
- Medical, dental & vision insurance for you and your family
- Health saving account, and Flexible spending account
- Generous pet care discounts plus discounts on Mars, Royal Canin, and more
- Life, short, and long-term disability insurance (company-paid)
- Paid parental leave for new parents
- 401(k) (company match)
- Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
- Dedicated onboarding and development support
- Associate-led equity, inclusion, and diversity groups
- Free Continuing Education through our online WoofU
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
VCA Animal HospitalsVacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Veterinary Care Concierge - Urgent Care in Chandler, AZ vacancy
- ...Concierge Position Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the... ...deadlines of the position. What We Offer We believe in taking care of our team, and our Total Rewards package reflects that...SuggestedFull timeTemporary workPart timeWork at office
Invited Clubs
Gilbert, AZ17 hours ago - ...Concierge At MBK Senior Living, we're committed to putting people first our residents and team members. Exceeding expectations and enriching... ...signature programs in dining, fitness, wellness, and care A supportive community team that encourages personal and professional...SuggestedFull timePart timeWork at officeLocal areaFlexible hours
MBK Senior Living
Gilbert, AZ4 days ago - ...Overview Front Desk Concierge (PT) - Val Vista Lakes (Gilbert, AZ) HOAMCO is hiring for Part-Time positions for Val Vista Lakes, a master... ...on experience Part-time, flexible schedule Most importantly, a caring team who is dedicated to your success! Submit your application...SuggestedPart timeLocal areaFlexible hoursShift workWeekend workAfternoon shift
Hoamco
Gilbert, AZ1 day ago - ...Job Description Color & Curl Concierge The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating... ...duties surround this expertise! Determine customer color and care related needs and offer professional advice and recommendations...SuggestedPart timeWork at office
- Barrow Brain and Spine, a physician-owned specialty practice focusing in neurosurgery and advanced spine care, invites you to join our world-class team in Arizona. The Patient Services Specialist will prepare the front office for daily activities, warmly greet patients...Suggested
- Relocity, Inc. is seeking a part-time Seasonal Relocation Assistant to support the Personal Host team. You will provide hands-on, in-person assistance to relocating employees, focusing on local housing searches, area tours, and setup tasks during the busy April–September...Part timeSeasonal workLocal areaRelocationRelocation package
Relocity Inc
Chandler, AZ4 days ago - ...A reputable community management firm in Gilbert, Arizona, is hiring a Front Desk Concierge for part-time shifts, primarily evenings and weekends. You will provide outstanding customer service to residents and assist with administrative tasks at the welcome desk. Ideal...Part timeShift workWeekend workAfternoon shift
Hoamco
Gilbert, AZ17 hours ago - ...Membership Concierge II As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of...
Life Time Fitness
Gilbert, AZ1 day ago - Inspired is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to returning home. The role includes addressing inquiries, managing bookings, and ensuring exceptional service standards. The ideal candidate will have...Remote workFlexible hours
INSPIRED
Gilbert, AZ1 day ago $18 - $18.5 per hour
2nd Shift Concierge $18.00 - $18.50 per hour Join Our Mission At Resort Lifestyle Communities (RLC), serving seniors isn't just a job, it's a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Respect...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hoursAfternoon shift- Relocity, Inc. in Gilbert, AZ is seeking a part-time Seasonal Relocation Assistant to support the Personal Host team during peak relocation months (April-September). You will provide hands‑on, in-person assistance to relocating employees, including neighborhood tours, housing...Part timeSeasonal workLocal areaRelocationRelocation package
- A relocation consultancy is seeking a Part-Time Personal Host to assist clients in their relocation journey. This role demands local expertise, strong interpersonal skills, and a flexible schedule to provide both remote and in-person support within Chandler, AZ. You will...Remote jobPart timeLocal areaRelocationFlexible hours
$22 per hour
...Job Description: GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural...Hourly payCasual workWork at officeLocal areaImmediate startAll shiftsMonday to FridayShift workWeekend workGardaWorld Security Services U.S.
Chandler, AZ2 days ago$19.31 per hour
...Job Description: GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural...Hourly payCasual workWork at officeLocal areaImmediate startAll shiftsMonday to FridayShift workGardaWorld Security Services U.S.
Chandler, AZ1 day ago$55k - $60k
...Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology... ...to a better healthcare experience. When you join RadNet as a Concierge Sales Marketer , you will be joining a dedicated team of professionals...Work at officeImmediate startRadNet
Mesa, AZ14 days ago- Idm-Companies-1 is seeking a Leasing Consultant in Gilbert, AZ to be the first point of contact for customers and to drive occupancy goals. You will tour properties, handle applications, and ensure an exceptional leasing and move-in experience. The ideal candidate has 1...Weekend work
- ...managing patient flow, and achieving sales targets. Candidates should possess a high school diploma or GED and be able to work effectively in a fast-paced team environment. Join a caring team that values trust, integrity, and respect. #J-18808-Ljbffr The Joint Chiropractic
- A remote travel planning company is seeking a Remote Travel & Vacation Planning Specialist to support clients in organizing travel experiences. This position involves researching, coordinating bookings, and providing personalized travel recommendations. Ideal candidates...Remote jobWork from homeFlexible hours
- A remote travel service company is seeking customer-centered individuals to assist clients with planning and coordinating reservations and related services. This role involves clear communication, multitasking, and maintaining accurate records while working independently...Remote jobWork from home
- ...guests, answering questions, aiding, and responding to needs quickly and accurately. Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines. Must be comfortable approaching guests who may not be...Immediate start
- A leading automotive parts supplier is seeking a Merchandising Specialist in Chandler, Arizona. Responsibilities include greeting customers, assisting in stock management, and maintaining the showroom's professional appearance. Candidates should have strong organizational...
- Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean...Hourly payWorldwideFlexible hoursShift work
Hilton Worldwide Holdings
Chandler, AZ2 days ago - Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! PM Shift - 3 PM - 11 ...Daily paidFlexible hoursShift work
Tharaldson Hospitality Management
Chandler, AZ4 days ago $20 - $25 per hour
...Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward... ...healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of...Hourly payImmediate startRadNet
Mesa, AZmore than 2 months ago- Arbor Therapy is seeking a friendly receptionist to join our growing team in Arizona. You will answer phones, greet clients, collect payments, and update appointments to ensure a smooth patient experience across locations. Ideal candidates have a high school diploma, basic...Monday to Friday
- ...therapy to clients in a mobile setting, such as homes, offices, hotels, offices, hotels and events. The Nurse provides personalized care based on client needs, ensuring safe and effective IV/IM administration, monitoring clients during treatment, and educating them about...Home office
Your neighborhood Nurses
Mesa, AZ4 days ago $17 - $18 per hour
Night Auditor Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You'll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while ...Full timeTemporary workPart timeNight shiftAfternoon shift- Progress Residential PM Holdings, LLC is seeking a Bilingual Home Finding Specialist to deliver exceptional customer service to prospective residents. The role involves handling inbound calls, addressing inquiries, and guiding residents through the rental application process...
Progress Residential PM Holdings, LLC
Tempe, AZ17 hours ago - A leading home improvement retailer is seeking a Lot Associate in Chandler, Arizona. The role involves assisting customers with loading their vehicles and ensuring that carts are available at the store entrance. This position is critical as it often represents the first...
- RunBuggy is seeking a Logistics Concierge I to support a growing customer base, educate users about vehicle transport, and coordinate with transporters via phone, video, email, and text. This is a full-time, in-office position based on Mill Avenue in Tempe, AZ. You will...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Veterinary Care Concierge - Urgent Care. Be the first to apply!
Related searches