Lead-Level Customer Service Representative

Job Description

Job Description

Description:

Now Hiring: Lead-Level Customer Service Representative

TE Certified , a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team!

Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you!

This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.

What We’re Looking For:

• 2+ years of CSR experience (lead-level or senior CSR preferred)
• Home service industry experience (HVAC, plumbing, electrical, etc.)
• Strong communicator, confident on the phone, and quick on the keyboard
• ServiceTitan experience is a big plus
• Dependable, punctual, and solution-driven
• A go-getter attitude with strong leadership and team spirit

What You'll Be Doing:

• Answering incoming calls and making outbound calls with professionalism and care
• Scheduling service, maintenance, and inspection appointments
• Helping customers with products, services, memberships, and more
• Handling questions and routing them to the right department when needed
• Following up on open estimates, quotes, and membership renewals
• Keeping detailed and accurate customer records
• Collaborating closely with other departments to keep everything running smoothly

Benefits & Perks:

• Starting pay from $20/hour , based on experience
• Company sponsored health insurance
• 401(k) with company match
• Company-paid life insurance
• Health Savings Account
• Gym reimbursement
• Paid vacation, holidays, and personal time off
• Weekly and monthly bonuses
• Fun, challenging, and supportive work culture with growth opportunities

We’re building something great at TE Certified—join us and be part of it!

Requirements:

• 2+ years of CSR experience (lead-level or senior CSR preferred)
• Home service industry experience (HVAC, plumbing, electrical, etc.)
• Strong communicator, confident on the phone, and quick on the keyboard
• ServiceTitan experience is a big plus
• Dependable, punctual, and solution-driven
• A go-getter attitude with strong leadership and team spirit

A Little About Us

TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!

TE Certified is an equal opportunity employer and a drug-free workplace.