Lead-Level Customer Service Representative

$20 per hour

Thrasher Electric, LLC

Job Description
Job Description
Description:
Now Hiring: Lead-Level Customer Service Representative
TE Certified , a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team!
Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you!
This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.
What We’re Looking For:
2+ years of CSR experience (lead-level or senior CSR preferred)
Home service industry experience (HVAC, plumbing, electrical, etc.)
Strong communicator, confident on the phone, and quick on the keyboard
ServiceTitan experience is a big plus
Dependable, punctual, and solution-driven
A go-getter attitude with strong leadership and team spirit
What You'll Be Doing:
Answering incoming calls and making outbound calls with professionalism and care
Scheduling service, maintenance, and inspection appointments
Helping customers with products, services, memberships, and more
Handling questions and routing them to the right department when needed
Following up on open estimates, quotes, and membership renewals
Keeping detailed and accurate customer records
Collaborating closely with other departments to keep everything running smoothly
Benefits & Perks:
Starting pay from $20/hour , based on experience
Company sponsored health insurance
401(k) with company match
Company-paid life insurance
Health Savings Account
Gym reimbursement
Paid vacation, holidays, and personal time off
Weekly and monthly bonuses
Fun, challenging, and supportive work culture with growth opportunities
We’re building something great at TE Certified—join us and be part of it!
Requirements:
2+ years of CSR experience (lead-level or senior CSR preferred)
Home service industry experience (HVAC, plumbing, electrical, etc.)
Strong communicator, confident on the phone, and quick on the keyboard
ServiceTitan experience is a big plus
Dependable, punctual, and solution-driven
A go-getter attitude with strong leadership and team spirit
A Little About Us
TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!
TE Certified is an equal opportunity employer and a drug-free workplace.

Vacancy posted more than 2 months ago

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