Office Assistant / Client Services Support

Client Support & Operations Assistant

Senior Helpers is a growing in-home care agency serving seniors and their families. We're looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.

This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day.

Key Responsibilities

Phone & Client Support (Primary Focus)

• Answer incoming calls from clients, caregivers, and referral partners
• De-escalate concerns, listen empathetically, and route calls appropriately
• Serve as a reliable "first line" support so schedulers and leadership can stay focused
• Provide coverage through 5:00 PM on assigned days

Billing & Payroll Support (10–15 hrs/week, varies)

• Assist with billing and payroll tasks including:
• Declined payments
• Long-term care (LTC) insurance follow-ups
• Deposits, refunds, and basic payment issues
• Work closely with leadership to resolve issues efficiently

Operational Gap Coverage

• Step in when team members are out or overloaded
• Assist with light scheduling support when needed
• Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation

Flexible Weekend Support

• Availability to support phones or urgent issues on weekends
• Schedule is flexible and planned in advance when possible

What We're Looking For

• Strong customer service and communication skills
• Comfortable handling phones and difficult conversations
• Organized, calm under pressure, and adaptable
• Basic comfort with billing, payments, or administrative work (training provided)
• Ability to triage issues and know when to escalate
• Experience in healthcare, home care, or customer support is a plus (but not required)

Schedule & Compensation

• Mix of scheduled hours and flexible support as needed
• Competitive hourly pay based on experience
• Opportunity to grow into other departments (HR, Scheduling, Operations) over time

Why Join Senior Helpers?

• Supportive leadership team
• Mission-driven work helping seniors and families
• Flexible schedule
• Real opportunity to grow as the company expands
• Health Insurance + 401K