Associate Director, Indianapolis

Job SummaryThe Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar’s Office.At Purdue, you'll find unrivaled pride and unlimited potential as we persistently pursue the next giant leap together. Take the next step in your career journey - apply now to help build a better world at Purdue University.Who We Are at Purdue University :We are committed to making Purdue’s world-class education affordable, accessible and valuable to Boilermakers and their families. We know that a college degree is an investment, and many families make this big decision together.About Us:When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we’ve been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.What We Are Looking For:Education and ExperienceQualified candidates will need:BA/BS degree required. Preferred degree in Higher Education, Management, and Finance.Minimum six (6) years financial aid, bursar, registrar, or other relevant experience.Skills:Must possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies.Must have excellent presentation skills and embrace a customer service vision.Must have demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff.Preferred:Supervisory experience .What We Want You To Know :A background check will be required for employment.FLSA: Exempt (Not Eligible for Overtime)Retirement Eligibility: Defined Contribution Waiting Period.Purdue University is an EEO employer.  All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.For internal candidates that will be transferring between pay schedules (biweekly monthly; monthly biweekly), please coordinate your transfer date with your new manager to ensure a smooth transition of pay, benefits, and retirement.Career StreamManagement 4Pay Band S075Job Code#20002620Link to Purdue University's Compensation Guidelines: Who We Are:You'll have the opportunity to spend your day working with students, one of the most rewarding and energizing aspects of higher education. Combined with exciting initiatives focused on innovation and process improvement, this role offers the chance to make a meaningful difference while growing professionally in a supportive and forward-thinking environment.EEO:Purdue University is an Equal Employment Opportunity university.