Service Manager

Maintenance Service Manager

TriBridge Residential is seeking a highly skilled Maintenance Service Manager to join our Mountain Creek property, located in Waynesville, NC.

The ideal candidate must provide prompt, professional, and courteous service for all resident service requests and maintain all physical aspects of the community per the goals and objectives outlined in the approved business plan.

Responsibilities:

• Communicate company philosophy, standards, and expectations to Service associates
• Continually inform company members of changes to policies, procedures, codes and guidelines and guide on implementing the changes
• Establish on-call schedules for Maintenance associates, considering to holidays, weekends and vacation schedules
• Keep the Community Manager informed of the status of all maintenance issues and offer solutions
• Maintain accurate and adequate inventory in shop tools and supplies
• Schedule, inspect and approve all contract work to ensure compliance with company policy
• Assure all contractors insurance is in accordance with company policy and that the three-bid process is utilized
• Ensure compliance with the approved budget when making purchases and/or obtaining bids
• Assist in the development and provide training, leadership, guidance and positive reinforcement for the maintenance staff

Requirements:

• At least 2 years of supervisory experience of at least 2 people
• 2-3 years of property management maintenance experience or related field
• Must be HVAC certified
• Own the required tools
• High School diploma; vocational/technical school and/or college considered a plus.
• Good communication and reading skills, along with excellent organizational and customer service/satisfaction skills, are essential.
• Ability to lift 50 pounds
• Familiarity with the OSHA guidelines
• Knowledge of electrical, plumbing, carpentry, lock key, swimming pool and spa management, boilers and chillers, budget control and projection, inventory control/purchasing, preventive maintenance control, renovations, developing job safety and health standards and PPE (Personal Protective Equipment) programs
• Ability to pass a pre-employment background check and drug screening

Required education: High school or equivalent

Required experience:

• Electrical: 2 year
• Plumbing: 1 year
• Maintenance Supervisor: 2 years