Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Campbell, CA vacancy
$19 per hour
...Guest Service Agent Job Category: Guest Services Full-Time On-site Rate: $19 USD per hour Spark - San Jose Airport San Jose, CA 95131, USA Pay or shift range: $18 USD to $19.40 USD The estimated range is the budgeted amount for this position. Final offers...SuggestedHourly payFull timeShift work$18.9 - $29.75 per hour
...Guest Services Agent A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley...SuggestedLocal areaShift work$18.9 - $29.75 per hour
...Guest Services Agent A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley...SuggestedLocal areaShift work- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...Overview The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System...SuggestedTemporary workLocal areaShift work
Snagajob
Sunnyvale, CA4 days ago - ...Guest Service Representative Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at the newly renovated Martis Valley Lodge, formerly the Hampton Inn Truckee/Tahoe! Schulte Companies is an organization whose...Daily paidImmediate startFlexible hoursShift work
$40 per hour
...Guest Service Agent The Embassy Suites by Hilton Santa Clara Silicon Valley is hiring a Guest Service Agent to join the team. The ideal candidate for this role has previous customer service experience and is proactive, guest-focused, and solution-oriented, with strong...Local areaWorldwideNight shift$21.5 per hour
...Job Description Job Description The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations...Hourly paySeasonal workWork at officeLocal areaShift workNight shiftWeekend workDay shiftAfternoon shiftSonesta Select San Jose
San Jose, CA1 day ago$18 per hour
...Joy Creator Position At Nothing Bundt Cakes At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...Hourly payCasual workFlexible hoursAfternoon shift$20 per hour
...Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter!... ...At Nothing Bundt Cakes San JoseWillow Glen, our Guest Service Representatives are called Joy Creators because they do more than...Hourly payCasual workFlexible hoursShift workAfternoon shift- ...Job Description Job Description At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party...Casual workFlexible hoursAfternoon shift
Nothing Bundt Cakes #27
Sunnyvale, CA10 days ago - ...week (not just one type of shift) People who want a stable, long-term role At Nothing Bundt Cakes San JoseWillow Glen, our Guest Service Representatives are called Joy Creators because they do more than ring up orders. Youll help guests plan celebrations, create...Shorter hoursTemporary workSummer workCasual workSeasonal workFlexible hoursShift workWeekend workDay shiftAfternoon shift
Nothing Bundt Cakes - San Jose- Willow Glen
San Jose, CA16 days ago - ...Guest Service Representative The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a part-time Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person...Part timeFlexible hoursShift workNight shiftWeekend work
- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...Weekly payMinimum wagePart timeLocal areaAll shifts
- ...Guest Service Representative II Full Time W/Benefits Join us as our next Guest Services Representative here in Moffett, CA at the Navy Lodge. Eligible for a $600 hiring incentive (must meet eligibility req't). Why the Navy Lodge and Navy Exchange Service Command (NEXCOM...Full timeWork at officeLocal areaWorldwideOverseas
$75k
CBRE is seeking a Workplace Experience Coordinator in Santa Clara, CA to enhance customer service for employees and guests. In this role, you'll serve as the first contact, overseeing operations and ensuring a welcoming environment. Key responsibilities include addressing...Work at office$18.45 per hour
...Guest Service Representative The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality...Hourly payFlexible hours- ...seeking a Workplace Experience Coordinator in Milpitas, CA. This integral role focuses on delivering exceptional customer service to employees and guests in a corporate office setting. The ideal candidate will have 3-4 years of experience, a high school diploma, and skills...Work at office
- ...status as a veteran or a disabled veteran. We promote the full realization of equal employment opportunities through a positive continuing program within our service area. Equal employment opportunities apply to every aspect of PAFMG s employment policies and practices....Full timeRelocation package
Sutter Health
Los Gatos, CA12 days ago $24 - $26 per hour
...emphasizes efficient processing of referrals, maintaining patient records, and scheduling appointments while ensuring excellent customer service. The ideal candidate should have a high school diploma and prior experience in a healthcare setting. The position offers a...Hourly pay$24 - $26 per hour
...and ideally have experience in healthcare. The position offers a compensation range of $24.00 to $26.00 per hour and benefits including medical, dental, and 401(K) matching. Join a team that values exceptional service and patient care. #J-18808-Ljbffr Boomerang HealthcareHourly pay- Integrated Pain Management Medical Group, Inc. is seeking a New Patient Intake Ambassador based in Los Gatos, CA. This full-time role serves as the first point of contact for new patients, efficiently processing referrals and scheduling appointments. Candidates must have...Full time
- Warby Parker is seeking a Sales Advisor in Los Gatos, California. This role involves providing exceptional customer service and demonstrating product knowledge while interacting with customers and supporting retail operations. The ideal candidate will have customer-facing...
- ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager...Daily paidFull timePart timeNight shiftWeekend work
- ...At Aimbridge Hospitality, we're all about creating unforgettable guest experiences. As a Night Auditor, you'll be the behind-the-scenes... ...-in-hand with other departments to keep operations smooth and service top-notcheven in the wee hours. Tech-Savvy Problem Solver: If...Daily paidFull timeTemporary workNight shiftAfternoon shift
- ...Job Description Job Description Overview Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Part time
Healthcare Services Group, Inc.
Campbell, CA5 days ago $20 - $22 per hour
...across the entire chain scale, from focused-service hotels and lifestyle/resort properties to... ...is to deliver top performance for our guests, investors and to fulfill the brand promise... ...Representative) Overnight Guest Service Agent - Embassy Suites by Hilton Milpitas...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift- Larkspur Landing Campbell is seeking a Night Auditor to balance revenue, settle accounts, and perform guest service tasks. Candidates should have a high school diploma or equivalent, along with some previous night audit or accounting experience. Responsibilities include...Night shiftWeekend work
- ...Hospitality in Campbell, California, is looking for a Night Auditor to balance revenue and settle accounts nightly while ensuring high guest satisfaction. Responsibilities include performing accounting tasks, managing guest check-ins/outs, and preparing daily reports....Night shift
- ...comfortable home for our residents. As a Housekeeper at Saratoga Retirement Community, you will provide routine and spontaneous cleaning services for community common areas. You will get the chance to interact with our residents on a daily basis and ultimately feel like you...Full timeLocal areaMonday to FridayFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
