Front Desk Supervisor - Marriott

About Our Property The Marriott Phoenix Chandler, located in Chandler—a Southeast suburb of Phoenix—is the newest full‑service Marriott in Arizona. It features 264 guest rooms and over 21,000 square feet of event space, including the largest ballroom in Chandler, AZ. The hotel offers Proof ’19 with handcrafted cocktails, local beers, and Southwest cuisine, and a Proudly Brew Starbucks Café for morning pick‑ups and breakfast selections. Modern décor and proximity to major employers on the Price Road Corridor, including Fortune 100 & 500 companies, make the property a desirable destination. Your Role Help guests discover their “Wanderlust” experience. Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right. Supervise daily shift process, ensuring all team members adhere to standard operating procedures. Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests. Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Maintain the Sundries shop, keeping up with inventory and ordering as necessary. Train all new front desk agents to provide exceptional customer service. Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to the manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications Must be available to work a flexible schedule, including nights, weekends, and holidays. High school diploma or equivalent. Previous hotel or resort experience preferred. A strong desire to make an impact on other people. An outgoing and engaging personality. Computer skills. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Equal Opportunity Employment Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Pyramid Global Hospitality