DSHS HCLA Social and Health Consultant 4

Seeking three Resource Development Program Coordinators passionate about making meaningful impacts on Washington’s intellectual and developmental disability community. You will serve as a dedicated coordinator to help ensure the people we serve have access to high-quality, reliable services close to home. In this role, you will play a critical role in shaping the statewide service landscape—driving provider recruitment and training, supporting contract implementation, analyzing service trends, and advising leadership on emerging needs. Your work will help ensure access to services our clients need to thrive in their communities. The Resource Development Program Coordinators will focus on developing a state-wide plan for a process improvement to better recruit, onboard, develop and retain providers. They will build on the work of the current Provider Recruitment, Onboarding, and Retention Initiative, which is led by DDCS in partnership with the Governor’s Your Washington team. Funded by the HCBS Access Rules Project, these three new positions will take a fresh, systematic approach to reviewing our state-wide provider network against the Access Rules goals found below and create a strategic plan to better meet those goals. The people who thrive here are self-directed systems thinkers who can build structure where little exists, communicate clearly across levels, and stay solutions-focused when timelines are tight. In your first 90 days, your top priority will be standing up a strategic project itself—defining assignments, building a communication plan, and establishing a clear scope of work. Experience in project management, contracting, or provider engagement is a plus—you’ll align assignments to what you bring to the table. Please note: This position currently has approval to work a flexible/hybrid schedule, as business needs allow. Therefore, the successful applicant could predominantly telework, or if preferred, office space may be issued. Occasional statewide travel may be required based on business needs. Project employment: This is meaningful, high-visibility project employment. Although temporary, it is benefit-eligible and is expected to be funded through June 30, 2027. Some of What You’ll Do Conduct statewide service analyses to identify gaps in the provider network and develop targeted strategies to address them—with a focus on rural, tribal, and historically underserved communities. Evaluate, plan, develop and execute special project assignments by executive management that require experience in HCBS programs. Coordinate closely with permanent SHPC-4s who are operationalizing the plan in the field. Identify gaps in the provider network and develop targeted strategies to address them—with a focus on rural, tribal, and historically underserved communities. Contribute to statewide recruitment efforts for 20+ services and facilitate their contracting, onboarding, training and monitoring efforts. Partner to refine a statewide process improvement implementation plan to better recruit, onboard, develop and retain providers. Design and maintain statewide resource development dashboards and reporting mechanisms to capture recruitment efforts and track trends. Facilitate resolutions and troubleshoot issues between DDCS field staff and providers regarding service delivery. Apply equity, diversity, accessibility, and inclusion (EDAI) principles across all work. Track outreach activities and engagement outcomes using established tools. Who Should Apply You qualify if you meet one of the following: One year of experience as a Social and Health Program Consultant 3 or equivalent. Two years of experience as a Social and Health Program Consultant 2 or equivalent. A master’s degree in social work, health or social science, public administration, or a related field AND four years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. A bachelor’s degree in social work, health or social science, public administration, or a related field AND five years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. A combination of education and professional experience totaling at least nine years. *Note: A degree in social work must be from a program accredited by the Council on Social Work Education. Additional knowledge, skills and abilities we are looking for Understanding of programs, principles, regulations, and statutes related to public benefits and services, including but not exclusive to: Home and Community Based Services Waivers and DDA Contracts. Experience independently planning, organizing, and producing quality deliverables in multiple assignments with tight time frames. Demonstrated ability to collect and analyze data from multiple systems and make thoughtful recommendations that result in positive program changes. Demonstrated ability to develop positive working relationships with a broad range of individuals and entities—internal and external. Demonstrated ability to develop, plan, coordinate, recruit, onboard and help train potential contracted providers. Excellent communication skills, ability to write and speak effectively with management, peers, clients, client families, providers, partners, agencies and other stakeholders as required to carry out the assigned duties of this position. Ability to act as a liaison between headquarters staff, technical staff, and field services staff to ensure good communication regarding user needs and system requirements. Ability to link and communicate DDCS’s values with program, policy, and practice. Experience with Results‑based accountability, PowerBI dashboarding, performance‑based contracting, curriculum development, and visual or graphic design are also of interest. Interested? Submit your current resume, a cover letter explaining how your skills and experience qualify you for this role and contact information for three professional references. We'd love to hear from you. Questions? Email recruiter Kris George View email address on click.appcast.io and reference job number 04333. The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or View phone number on click.appcast.io. E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr State of Washington Dept. of Social and Health Services