Student Loan Advocate

Student Loan Advocate (Inside Sales)

Type: Hourly, Non-Exempt, Full-Time, In-Office, Non-Remote

Hours: 8 hour shift, within the hours of 6am-6 pm (varies) Pay: $60,000 - $150,000 per year. This position offers a base rate and UNCAPPED COMMISSION and 100% employer PAID medical benefits for employees AND whole family includes the Mayo Clinic!

About Us

Yrefy is a private student loan refinance company dedicated to assisting borrowers burdened with delinquent or defaulted private student loans. We originate loans and change borrower's bad debt to good! Yrefy is a dynamic lender that solves the student loan dilemma with unique financial products for borrowers and investors. We stand alone with our 7-year specialized refinance and investment products. Our mission is to provide financial relief to borrowers while delivering consistent returns to our investors.

Job Description

As a Student Loan Advocate (Inside Sales), you are the first point of contact for Borrowers and Co-Borrowers struggling with the burden of private student loans. As an Advocate, you will listen to uncover their motivations, and dig deeper to understand their "why." Handling inbound leads and outbound follow-ups while moving Borrowers and Co-Borrowers through the application process by gathering documents for underwriting and ensuring that we are helping each unique situation.

We are looking for someone who has a history of earning 100k+ a year in inbound sales.

100% warm leads, NO cold calling.

Duties/Responsibilities

• Communicate directly with potential borrowers and co-borrowers to understand customers' needs and options.
• Gather and verify validation documents.
• Manage queue of accounts and ensure work standards are met with customers and agencies.
• Help develop company reputation with agencies and solicit referrals.
• Support borrowers and co-borrowers from initial contact through underwriting.
• Responsible for meeting monthly minimum goals/results.
• Document all information accurately in the CRM.
• Attend mandatory weekly sales meetings.
• Performs other related duties as assigned.

Required Skills/Abilities

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Experience in closing deals!
• Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficient in Microsoft Office Suite.

Education and Experience

• Three (3) years of experience in consultative sales.
• Previous experience in cosmetic consultations, ie dentistry, plastic surgery, hair replacement, hair removal are welcomed.
• Debt relief/debt settlement are welcomed.
• Experience in the student lending field is preferred, but not necessary.

What We Offer

• 100% Employer Paid Medical for Employee AND Whole Family (includes the Mayo Clinic)
• 401k/Roth Plan 4% Match with Immediate Vesting
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance, plus optional voluntary coverage
• Company Paid Short-and-Long-Term Disability Insurance
• Employee Assistance Program
• Fully Paid LifeTime Gym Membership (if >8 visit days/month)
• Student Loan Repayment Assistance
• Job-related Tuition Reimbursement
• Catered Friday Lunches
• Stocked Snack Kitchens
• Fun in-Office Work Environment
• Advancement Opportunities in a Fast-Growing Company
• And More!