Luxury Front Office Manager: Lead Guest Experience & Team

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought‑after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top‑notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents, work closely with other departments to create a seamless guest experience, and manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs. You will maintain a skilled and motivated workforce and thrive in a fast‑paced environment. Qualifications 2+ years of experience in hotel front desk management, supervisory operations, or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail‑oriented and able to multi‑task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash‑handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families. Multiple tiers of medical coverage Dental & vision coverage 24/7 Teledoc service Free maintenance medications Pet insurance Hotel discounts Tuition reimbursement Paid time off (vacation, sick, bereavement, and holidays) 401K match Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Salary Range: USD $80,168.40 - USD $80,168.40 per year. #J-18808-Ljbffr