Field Service Manager

Field Service ManagerWe are seeking a key contributor to join our team as a full time Field Service Manager in our Hayward, CA market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).ResponsibilitiesManagement of a team of Field Service TechniciansResponsible for the successful training of new staff in the assigned regionMaintain an exceptional level of customer satisfaction by possessing superior customer management skillsPlumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as neededBalanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processesServe as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessaryServes as designated manager for all on-call responsibilities in the regionRequirementsVocational technical school diploma/certification preferredExperience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferredPrior management experience, route-based preferredExperience working with power tools, ladders and aerial work platforms exceeding 6-feetOSHA 10-hour certified or be OSHA trained within 3-months of employmentSuperior verbal and written communication skillsProficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Fluent use of personal digital assistants (i.e. tablets and smartphones)Knowledge of ServiceMax and/or Salesforce a plusValid current driver's license in good standingAbility to pass a pre-employment drug screenOvernight travel may be required$80,000 - $100,000 a yearEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.