Universal Banker (Personal Banker) - Kaneohe Branch

Job Description

Job Description

Position Function:

Multiple levels available based on experience.

Universal Bankers are able to perform sales, servicing and operational functions in a branch. Assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationships. Identifies potential customer banking needs and cross-sells other bank products and services; refers customers to specialist as appropriate. Responsible for meeting assigned operational, cross-sale and referral goals. Participates and supports the branch management team with ongoing coaching and development activities. Opens all types of consumer and business deposit and loan products; accepts and closes secured and unsecured consumer loan and personal lines of credit applications. Certified to accept and close home equity lines of credit and loans.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Sales/Servicing

• Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services
• Profiles customers while opening or servicing deposit accounts to determine needs.
• Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
• Manages a portfolio of HVC customers to build and retain customer relationships.
• Analyzes tax returns and financial statements.
• Participates in branch or bank wide campaigns.
• Actively cross-sells and refers customers to the appropriate business partners
• Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.

Operational Effectiveness and Service Delivery

• Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts, or company assets.
• Process various transactions including but not limited to deposits, withdrawals, various payments, cash advances, U.S. Savings Bonds applications/redemptions, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors; balance teller cash on a daily basis.
• Purchase and sell cash to/from vault, assist in the replenishment of cash dispensers.

Minimum Qualifications:

Education:

• UB I: High School Diploma or equivalent required.
• UB II: Bachelor’s Degree from an accredited university. Relevant work experience may substitute for the degree requirement.

UB I Experience Requirements:

• 1+ year(s) of demonstrated success in sales and customer service.
• 1+ year(s) of branch operations experience or successful completion of teller and new account certification within 6 months of hire.

UB II Experience Requirements:

• 2+ years of branch/bank operations experience and sales of retail financial products.
• 1+ year(s) of experience explaining credit products, accepting/closing consumer and business loan applications.

Licenses and Certifications:

• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
• Notary Public commission preferred.

Physical Requirements & Working Conditions:

• Must be able to move and lift items up to 20lbs and perform other light physical work.
• Must be able to operate standard office equipment, including phone, personal computer, copier, etc.
• Must be able to clearly communicate verbally and in writing with all internal and external customers.
• Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
• Must also be able to adapt to different work environments as needed to perform the job.