BOH Director: Lead Kitchen Ops & Team Growth

Chick-fil-A Oregon (OH) – Back of House Director

Wage Rate $25-28/hr

The Back of House Director leads kitchen operations, food safety, food quality, and financial stewardship at Chick-fil-A Oregon. This role develops Managers and Shift Leaders, strengthens kitchen systems, and takes ownership of department performance across all stations and dayparts.

This leader combines hands-on leadership with planning and accountability to deliver fresh, safe, accurate, and timely food. You will build a capable leadership team, improve production flow, and work closely with the Front of House Director to serve our guests well.

Role

The Back of House Director sets department priorities with the Operator, develops BOH Managers, and holds leaders accountable for food safety, quality, people, and financial results. Managers and Shift Leaders carry out daily plans with the Director’s coaching and support.

Availability & Role Requirements

• Minimum Full-Time Availability: 32+ hours a week
• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday
• Ability to lift 50 pounds
• Ability to be on your feet for extended periods of time
• Willingness to become ServSafe certified within 30 days of employment.

Pay Rate

Exact rate depends on availability and experience.

Reports to: Operator.

Our Vision

To glorify and honor God by being Oregon’s most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence . Weembrace feedback, overcome challenges and take ownership.

Our Guest Experience

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing

• Own and improve BOH operations, maintain and develop food safety processes, strategy, and systems, including opening, closing, food preparation, and production flow.
• Lead, coach, and develop BOH Managers, Shift Leaders, and Team Members; delegate responsibilities and hold leaders accountable.
• Oversee staffing, scheduling, and team positioning across all dayparts; manage labor productivity and overtime.
• Oversee product and produce ordering, receiving, inventory counts, rotation, and storage to maintain appropriate stock levels.
• Review food and paper costs, waste, yield, and inventory results; implement improvements against department goals.
• Ensure food safety, preparation, holding, temperature monitoring, sanitation, and product rotation standards are consistently followed.
• Plan production and coordinate with FOH and catering leadership to support timely and accurate orders.
• Ensure kitchen equipment is clean and operational; coordinate preventive maintenance and promptly address repair needs.
• Partner with restaurant leadership on hiring, onboarding, training, retention, and semiannual performance reviews.
• Maintain scorecards for direct reports and lead monthly BOH leadership meetings to review results and development priorities.
• Set department goals with the Operator, contribute to strategic planning, and report performance gaps and corrective actions.
• Work alongside the kitchen team during peak periods and model servant leadership, integrity, and respect.
• All other tasks as assigned.

Qualifications

• Must be eligible to work in the United States.
• Must have reliable transportation.
• Previous restaurant leadership experience, including kitchen operations and developing other managers or leaders.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule.
• Working knowledge of food safety, inventory, food cost, labor productivity, waste reduction, and kitchen equipment care.
• Good organizational skills and ability to delegate, coach, and follow through.
• Strong alignment with Chick-fil-A Oregon values.

Key Performance Indicators

• BOH Management and Shift Leader Team Strength
• Food Safety Compliance
• Food Quality Assessments
• Team Member Readiness and Engagement
• Kitchen Cleanliness and Organization
• Production Speed and Order Accuracy
• Food and Paper Cost Control
• Waste, Yield, and Inventory Control
• Labor Productivity and Overtime

Benefits

• Flexible scheduling
• Closed on Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities twice a year
• Employee meal
• Health, dental, and vision insurance options

Location

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Chick-fil-A is known for quality food, genuine hospitality, and its Original Chicken Sandwich. Founded by S. Truett Cathy, the brand has grown while remaining committed to caring for people and serving local communities. Each restaurant is operated by a local independent franchise Owner Operator who invests in their Team Members and guests. Chick-fil-A restaurants are always closed on Sundays.