Data Center Operations Engineer II

Data Center Operations Engineer II

Location: Chantilly, VA

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Why Join Us?

At Sony Interactive Entertainment, our data center operations team plays a critical role in supporting the infrastructure behind a global gaming platform. This role offers the opportunity to work hands-on in production environments, contribute to large-scale infrastructure deployments, and develop strong operational expertise within a high-performing global team.

Sony Interactive Entertainment is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities. If you are detail-oriented, operationally disciplined, and enjoy working directly with physical infrastructure, we would love to hear from you.

The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services.

This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.

What You'll Do

• Deploy (rack and cable) new server and infrastructure hardware across data center locations.
• Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
• Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
• Maintain accurate asset inventory and lifecycle tracking records.
• Support vendor RMA processes and coordinate hardware returns and replacements.
• Assist in documenting and refining operational processes and procedures.
• Coordinate with Procurement to track hardware orders and deliveries.
• Support structured cabling activities to ensure installations meet defined standards.
• Execute approved change activities in live production environments in accordance with change management procedures.
• Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.

Who You Are

• 2+ years of experience working in a production data center environment.
• Hands-on experience deploying and supporting server hardware.
• Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
• Familiarity with asset management tracking and reporting.
• Understanding of vendor RMA processes.
• Strong understanding of data center operational best practices.
• Working knowledge of change management principles in online production environments.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Strong interpersonal and communication skills with the ability to work collaboratively.
• Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
• Valid driver's license required.
• Up to 30% travel required with this position.

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

The estimated base pay range for this role is listed below.

$117,500 - $176,300 USD

Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.