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Customer Experience Quality Analyst - AI Monitoring & Training

Credit One Bank

Credit One Bank is seeking a Quality Specialist in Las Vegas to oversee customer interactions, including calls and emails, ensuring adherence to quality standards. The role involves validating observations, recommending process enhancements, and supporting training for new quality agents. This position requires strong analytical skills and the ability to work with AI-powered monitoring tools. The ideal candidate will have relevant experience in credit card operations and a thorough understanding of customer service. #J-18808-Ljbffr Credit One Bank

Vacancy posted 17 hours ago
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