Customer Care Representative

Customer Care Representative (Asheville, NC) Customer Care Representative – $22/Hour M-F, No Nights & No Weekends, In Office, Full Time Inbound Calls Only, No Quotas, Excellent Benefits This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You’ll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service. Why Join Us? Work-Life Balance : Monday through Friday schedule, with a 40‑hour workweek from 8:00 a.m. to 7:00 p.m. Shifts may vary slightly in coordination with our other call center locations. No Solicitation/Sales Calls : Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers. Excellent Benefits Competitive Salary – starting at $22.00/hour (weekly payment period) Consistent, Reliable Schedule Time Off Paid Personal Time Off Paid Volunteer Time Off Paid National Holidays Off Medical insurance for employees plus family – up to 90% paid by the company Dental insurance 100% free to employees Vision Insurance Flexible Spending Account Hospital Indemnity Met Law Program Employee Stock Ownership Plan (ESOP) – ownership shares at no cost 401K Saving Plan Professional Development – promoted internally when possible Discounts on Company Products Casual Dress – everyday casual Friday Company Events Responsibilities Include Providing exceptional customer care through phone, email, and chat to support orders, resolve issues, and answer questions with accurate, valid, and complete information. Identifying and assessing customers’ needs with creativity and empathy to assist in a manner that each person feels heard and respected. Using effective problem‑solving skills to support team members collaboratively. Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products. Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers. The ideal candidate will be empathetic, courteous, passionate about helping others, and a problem solver with high attention to detail, effective listening skills, and a strong sense of accountability. Professionalism – written and verbal – is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information. Life’s Abundance provides opportunities for employee growth, and responsibilities may evolve over time. What Will Make You Successful Excellent verbal and written communication skills with a professional demeanor Maintaining a positive, energetic, and courteous working relationship with customers, Field Representatives, and team members Effective listening and problem‑solving skills Comfortable using a computer while on the phone A desire to support Field Representatives and their customers in a manner that each person feels heard, respected, and best assisted A learner’s mindset with the ability to learn new software, initiatives, and policies Willingness and ability to occasionally travel domestically for training and company events Availability to work full-time Monday through Friday. High school diploma or equivalent. Life’s Abundance is proud to be an equal‑opportunity employer. #J-18808-Ljbffr