RAM Center Assistant

Customer Service Representative

This Position serves as the first level of contact for the constituencies served by the RAM Registration and Financial Center. It entails clearly and concisely disseminating information regarding policies, procedures, and Registration and financial information to all those who inquire in person, via telephone, and online. Competencies: Strong customer service, problem solving, and analytical skills. Fluency in operation of computers and job-related software programs, skill in intrapersonal relationships, and effectively communicating with internal and external constituents. This position works daily with the RAM Center Manager, RAM Assistants, and functional offices within the center. Physical presence in the center is vital.

Primary/Principal Responsibilities:

• Provide effective and comprehensive customer service to Suffolk University students and families through in person, email, and phone inquiries for Student Accounts, Student Financial Services, and University Registrar's Office functions.
• Process on the spot services such as but not limited to requests for unofficial transcripts, enrollment verifications, student employment onboarding, Workday navigation assistance and troubleshooting, collecting Financial Aid documentation, and scheduling appointments.
• Process incoming documents as they relate to the individual areas.
• Collaborate with the home office specialists to appropriately resolve or triage escalated cases.

Project Support:

• Assist RAM Center Manager with projects including but not limited to data entry and document collection projects, student outreach projects, and others.
• Represents the RAM Center/SFS at Showcase events and other projects as needed.

Requirements/Qualifications:

• Bachelors degree preferred or Equivalent combination of education and relevant customer service experience considered.
• Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Workday Student preferred but not required.
• Excellent written and oral communication skills.
• Must be committed to providing the highest level of customer service and responsiveness.
• Demonstrated experience working in a high volume, deadline-oriented customer focused environment.
• Proven ability to work independently and collaboratively as part of a team.
• Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.
• Able to handle confidential information with discretion and tact in accordance with FERPA and university policies.
• Standard hours of this position are 8:45am to 4:45 pm, M-F but occasional weekend or morning/evening hours required.

This position has some flexibility for a hybrid remote schedule to be determined with the manager based on the needs of the office. Salary: $25.30 - $25.50