Resident Services Director

Description

Essential Functions ? Assesses the psychosocial status of patients related to the patient’s illness and environment and communicates findings to the registered nurse. ? Carries out social evaluations and plans person-centered intervention based on evaluation findings. ? Maintains clinical documentation on all patients referred to social work. ? Provides information and coordinates referral services for residents/patients and families/caregivers regarding resident’s/patient’s practical and environmental needs. ? Provides information to residents/patients or families/caregivers regarding community agencies and other available services. ? Serves as liaison between residents/patients or families/caregivers and community agencies. ? Maintains collaborative relationships with facility co-workers to support resident/patient care. ? Participates in the development of the total plan of care and case conferences for residents/patients referred to social services, as required. ? Assists physician and other team members in understanding significant social and emotional factors related to residents’/patients’ health problems. ? Establishes behavior monitoring and interventions to provide quality care to resident and reduce/alleviate necessity of medication use. ? Addresses resident behaviors to prevent harm to themselves or others. ? Actively participates in discharge planning and advises on issues relating to resident’s/patient’s practical and enviro mental needs post-discharge. ? Coordinates medication review regimen to determine gradual dose reduction to the lowest possible dose. Other Functions ? Other duties as delegated by the Chief Nursing Officer and/or the Chief Executive Officer. Knowledge/Skills/Abilities ? Demonstrates good verbal and written communication, and organization skills. Core Values & Behaviors that Improve Lives ? Demonstrates a culture of service and a commitment to doing “good” by improving lives. ? Regularly exhibits behaviors that support the values of the company – Family, Ownership, Responsibility, Celebration, and Experience. ? Work ethic reflects a passion for exceeding patient/resident expectations. ? Solicits patient/resident feedback to understand their needs and the needs of the community. Advocates for raising the bar of patient/resident care within the facility and influences others to take actions that increase the quality of person-centered care. ? Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our patients/residents through empathy and compassion. ? Exhibits a commitment to results by looking for and recommending/implementing process for performance improvements. ? Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone and email/social media etiquette, common courtesy, a professional attitude and appearance. ? Enriches the facility culture by participating in company hosted and endorsed celebrations and events. ? Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done. ? Effectively addresses patient/resident and family member concerns and resolves conflict in a manner that is consistent with our culture. ? Complies with company policies, as well as governing state and federal laws and regulations. Seeks clarification of leaders when there are questions of policy or governing law. ? Protects patient/resident privacy and dignity. ? Maintains positivity while interacting with co-workers, patients/residents and guests at the facility.