Laundry Supervisor

Laundry Supervisor

The Laundry Supervisor oversees the hotel's laundry, uniform and guest laundry operation, ensuring guest-room linen, towels, uniforms, guest clothes and other textiles are processed safely, efficiently, and to the hotel's quality standards. The role supervises laundry team members (laundry attendant, uniform attendant and seamstress), coordinates daily workflow, monitors supplies and equipment, and supports a clean, organized, and service-focused operation, directly supporting housekeeping operations and overall guest satisfaction. Success in this role is reflected in consistent linen quality and availability, timely fulfillment of departmental requests, safe and efficient work practices, controlled supply use, and effective team performance.

• Supervise, assign, and support laundry team members across washing, drying, ironing, folding, sorting, and linen distribution.
• Supervise and support uniform team members across washing, drying, ironing, folding, and process guest clothes and team member uniforms.
• Plan daily workloads and coordinate linen requirements with housekeeping, food and beverage, and other departments.
• Inspect processed linen, guest clothes and uniforms for cleanliness, condition, correct finishing, and presentation; arrange rewash, repair, or replacement as needed.
• Monitor linen par levels, stock movement, and inventory; report shortages, losses, and damage.
• Operate or oversee commercial laundry equipment and ensure staff follow operating instructions and safety procedures.
• Maintain cleaning schedules and ensure laundry areas are orderly, hygienic, and compliant with hotel standards.
• Track detergent and supply usage, control waste, and report maintenance needs promptly.
• Train employees on work procedures, equipment use, quality expectations, and workplace safety.
• Prepare shift schedules, record attendance and production, and communicate operational updates to management.
• Respond promptly to linen requests and resolve routine service issues in coordination with other departments.
• Follow hotel policies and applicable health, safety, and environmental requirements.
• Report equipment malfunctions or maintenance issues promptly.
• Ensure proper use and care of all laundry equipment.
• Assist with handling and processing guest laundry requests (if applicable).
• Adhere to all housekeeping policies, procedures, and brand standards.
• Meet productivity and quality expectations for linen processing.
• Communicate effectively with team members regarding needs.

Qualifications

• Previous experience in hotel laundry or a commercial laundry operation; supervisory experience preferred
• Knowledge of laundry processes, textile care, stain treatment, and commercial laundry equipment.
• Ability to organize workloads, guide a team, and maintain consistent quality standards.
• Good problem-solving, and record-keeping skills required
• Professional and clear communication skills required
• Ability to stand for extended periods and lift or move laundry loads as required, with or without reasonable accommodation
• Flexibility to work shifts, weekends, and holidays according to hotel operations
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Bilingual abilities preferred

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training