Player Services Supervisor FT - AZB

Player Services Supervisor FT - AZB

Arizona Biltmore Golf Club - Phoenix, AZ 85016

Overview

Position Type Full Time Job Shift Weekdays and Weekends Education Level High School or G.E.D. Travel Percentage None Category Golf Player Services

Job Summary

Under general supervision, the Player Services Supervisor plays a key role in enhancing the overall golf experience for members and guests. It is a liaison between Inside and Outside Golf and ensures a positive and seamless golf experience.

Supervision

This position supervisory responsibility for Player Service Team Leads, Player Services Reps and/or Cart Washers. Works under the direction of the golf club management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee's position.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and bring report issues to management.

Operational responsibilities:

• Customer Service Excellence: Ensure that all golf guests receive high quality service, addressing inquiries and resolving any issues promptly. Notify management immediately of issues. Foster a welcoming environment.
• Team Coordination : Oversee the player services and cart washer team, providing training, guidance and support to staff to maintain service standards. Provides instructions and feedback to ensure that the team completes tasks and are understood.
• Operation Coordination : Coordinate daily operations related to the golf course, including cart rentals, course readiness, and tee time scheduling with Inside Golf.
• Golf Tournament / Events: Assist in the organization and execution of golf tournaments to ensure all player services run smoothly.
• Maintenance Feedback: While not directly responsible for course maintenance, coordinate with the Grounds Department to ensure the course is in optimal and safe condition for play.
• Hands-on Supervision : Able to perform both the Player Services Rep and Cart Washer roles. This includes the ability to manage golf carts, maintain cleanliness, and knowing how the schedule integrates with the tee sheet and seasonal variations.
• Range and Fleet (Golf Cart) Management: Ensure carts are in good condition and distributed on usage and needs. Keep record of carts in need of service.
• Lost Equipment: Ensure that lost equipment is tracked and inventoried appropriately.

Attend meetings and trainings, as scheduled.

Conform with all safety standards and use of all appropriate safety equipment.

Performs all other duties, as assigned.

Qualifications

Education and Experience Required

High School Degree/GED. Prior Player Services (Outside Golf) required. Prefer previous supervisory experience in a golf course or service industry environment.

Skills and Abilities

• Lead by example: Demonstrate the behaviors and the work ethic expected for a five star golf club.
• Basic knowledge of golf including etiquette, golf club's course layout and services offered.
• Prioritization of Duties: Complete tasks efficiently and with a clear sense of urgency.
• Must be dependable and reliable.
• Self-starter and eager to learn.
• Professionalism and proper attire: Uphold high standards in appearance and hygiene.
• Create a positive atmosphere including courteous interactions, open communication and mutual respect.
• Be an active participant in the activities taking place within Player Services during assigned shift.
• Clear communication, both orally and in-writing.
• Be accountable as a supervisor for actions.

Computer Skills

Required:

• Ability to use employee self-service on company's human resources/payroll database.
• Ability to use golf-related databases.

Certificates, Licenses, Registrations

Required because of driving golf carts: Valid State Driver's License

Other

Ability to work schedule required to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Must seek approval from supervisor before incurring overtime, Schedule flexibility which may include weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In general:

• Ability to drive move around the golf course by driving a golf card and/or walking.
• Standing for long periods of time.
• Requires physical endurance including bending
• Regularly required to talk and actively listen.
• Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination.
• Work around people.
• Must use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms.
• Exposure to noise, dust, heat and inclement weather conditions.
• Frequent lifting and carrying equipment, such as golf bags, which may weigh up to 50 pounds or more.

OSHA Category:

Category I: The position regularly involves exposure to blood, body fluids, or similar materials. This includes routine activities such as landscaping, where cuts and scrapes may occur, and potential interactions with pets or animals on the premises that could lead to exposure to body fluids.

This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others. NOTE: This position requires driving a golf card, as necessary.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Why work at JDM Golf?

• Competitive compensation package
• Paid Time Off
• Comprehensive Benefits including medical, dental, vision, and life insurance
• 401k Plan including match
• Opportunity to play golf at our top-notch golf courses
• Employee Discount Program & More

If you have a passion for golf, guest service, and supporting golf operations in a golf course environment, we encourage you to forward your resume. We look forward to learning more about you and your experience. Background Check required. EOE.