Bi-Lingual Business Development Service Coordinator

Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealership BDC At theHiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Benefits Medical and Dental Paid Time Off Competitive Pay and Bonus Structure Life Insurance Professional Development Holiday Pay 401(k) available at most locations Merit increase after 90 day probationary period, upon passing your evaluation Responsibilities Answer customer calls and establish follows-up with service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with missed appointments Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management. Utilize BDCtracking system daily. Qualifications Bi-lingual English/Spanish At least one previous role based in customer service experience Excellent teammate with collaborative attitude and eagerness to improve Prompt and courteous demeanor Positive and hardworking personality Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience) Able to work any days/hours the BDC is open Automotive knowledge a plus We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Hiley Volkswagen of Huntsville