Patient Engagement - Float
ExperCare Urgent Care & Occupational Medicine
Job Description
Job Description
Patient Engagement Coordinator (Medical Receptionist) – Full-Time
About the Role
ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team!
This position will serve as a Patient Engagement Float, with Richmond Hill as the designated home clinic, while providing coverage and support across all eight ExperCARE clinic locations based on staffing and operational needs.
The ideal candidate must be flexible, dependable, and comfortable traveling between locations as needed. While Richmond Hill will serve as the employee’s primary/home clinic, scheduled shifts may regularly occur at other ExperCARE locations.
We’re looking for someone who is organized, adaptable, and committed to delivering a positive experience for every patient, every time. If you’re a strong communicator, great with multitasking, and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed
• Strong customer service and communication skills
• Ability to multitask and stay organized under pressure
• Flexible availability, including evenings and weekends
• CPR certification (or willingness to obtain)
• Ability to pass a background check
• Knowledge of Occupational Medicine is a plus
• A team that values integrity, service, and excellence
• Fast-paced, supportive environment with room to grow
• Meaningful work that directly impacts your community
• Competitive pay and benefits for full-time team members
Vacancy posted 17 days ago
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