Technical Support

Job Description Job Description Summary of Position: We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills. Key Responsibilities: Maintain an in-depth knowledge of our complete line of products and services Embrace and learn the Video Surveillance / CCTV technologies and their applications Provide product demo and technical training to the sales team and customers Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals Build and test PC-based DVR systems to customer's specifications Provide prompt and effective customer service and technical support Service customers in an effective and efficient manner; Partner with internal teams in a proactively Other duties as assigned Job Requirements: Education/Experience: 1+ Years of Professional Experience in technical support or related areas Industry recognized technical support certificate such as a CompTIA A+ is a plus Experience in security system industry is highly desired A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field Fresh graduates welcome Skills: Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimal supervision Ability to work under pressure Strong troubleshooting, problem-solving and team player mindset is a plus Proactive and enthusiastic to excel Bilingual is a plus Special Physical and/or Mental Requirements: Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need Company Description LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Company Description LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.