Supervisor, Resident Services

Job Description:Job DescriptionResident Services SupervisorSchedule: Friday-Sunday 6p-6:30amDallas, TXAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.About The RolePacksize is seeking a highly skilled Resident Service Supervisor. This position will supervise a team of Resident Service Engineers. The Resident Services team responsibilities include providing service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and lead the team in providing 5-Star customer service and support.What You’ll DoComplete and successfully pass all assigned training coursesDevelop and exhibit expert level knowledge of Packsize hardware and software technologiesUnderstand, adhere, and enforce compliance with Packsize and Customer safety protocols and proceduresAnalyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.Read and accurately interpret electrical schematics and mechanical drawingsUnderstand and successfully utilize diagnostic tools (deflection and frequency devices, multimeter, etc)Clear and concise written technical communication - ability to provide a high level of written documentationContribute to Packsize’s ongoing success by contributing to our written knowledge baseOngoing coaching and training of team membersManage and complete site workloadEnsure accurate and timely completion of preventative maintenance tasksManage and ensure 100% accuracy of spare parts inventoryEnsure local team is meeting machine performance KPIsEnsure ongoing compliance with machine upgrades and retrofitsWork with escalated support resources to resolve complex mechanical, electrical, controls, and software issuesAct as the face of Packsize at the assigned customer site, provide world class customer service and supportAvailable for occasional travel (work on installs, special projects, and ongoing development)Be consistently available to provide escalated support to local teamAbility to be flexible with work hours in order to provide coaching and support to team members across various shiftsReview and approve time cards and expense reportsWhat You’ll BringExcellent Customer Service skillsBasic Excel, Word skillsKnowledge of Windows platformsAdvanced mechanical skillsAdvanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentationAbility to learn troubleshooting and problem-solving proceduresAble and willing to lift up to 50 lbsAbility to walk, climb, stand, carry materials, stoop, kneel, bend at waistMust be able to climb a ladderExhibit mature, independent judgment with little or no direct supervisionEffectively communicate through written and verbal reports to customer and direct supervision regarding worksite statusAssociate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferredGood mechanical and troubleshooting skillsClean driving record with a valid driver’s licenseTravelThere will be initial travel requirements for training purposes. Additional travel outside of the work location will be assigned by the manager.Working Environment and Physical DemandsTo successfully perform the essential functions of this job, you will be required to:Communicate with others to exchange informationWork within a production facility, warehouse, or manufacturing environmentMove yourself in different positions to accomplish tasks in various environments, including tight and confined spacesConvey yourself great distances within and around various work sites and from one work site to anotherRemain in a stationary position, often standing for prolonged periods.Work in a noisy environment at various temperaturesMove objects (equipment, machinery, and products) weighing up to 50 lbsAscend and descend ladders, stairs, scaffolding, ramps, steps stools, and the likePerform tasks that require you to bend, stretch, push, pull, carry, and reachWhat We OfferThe hourly rate for this role is $38.46 USD - $40.86 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. #J-18808-Ljbffr Packsize