Patient Registration Specialist

Patient Registration Specialist

Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you!

For more than 50 years, NMHSI—a nonprofit community health center—has proudly served communities across Northwest Michigan. Our Benzonia Clinic is seeking a friendly and detail-oriented Patient Registration Specialist to join our team.

About the Role

The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care.

Key Responsibilities

• Register new and returning patients, including entering and updating demographic and insurance information
• Assist patients with forms, income updates, enrollment documents, and release of information forms
• Direct patients to the appropriate provider or service area
• Answer phones in a courteous, professional manner and relay messages accurately
• Schedule medical, dental, and insurance enrollment appointments
• Make reminder and confirmation calls and fill open appointment slots when cancellations occur
• Collect copays, fees, and payments at the time of service and record them in the practice management system
• Explain the sliding fee scale, co-pays, and payment expectations to patients
• Support patient satisfaction and practice management processes as part of the clinic team

Why Join NMHSI?

As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including:

Health & Insurance Benefits

• Medical benefits through BCBS of Michigan or BCN
• Health Savings Account (HSA) with employer contribution
• Employer-sponsored group term life insurance
• Employer-sponsored short-term and long-term disability insurance
• Employee Assistance Program (available immediately)
• Voluntary life insurance options

Paid Time & Work–Life Balance

• 11 paid holidays
• Generous Paid Time Off (PTO)

Retirement Benefits

• 401(k) with Roth option and employer match

Join Our Mission-Driven Team

If you enjoy helping others, providing exceptional customer service, and being part of a collaborative healthcare team, we encourage you to apply.

Northwest Michigan Health Services, Inc. is an equal opportunity employer.