Behavioral Health Unit Coordinator — Patient Care Support

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Earn More with Shift Differentials Maximize your earnings with additional hourly pay:

• $2/hr -> Monday-Thursday Nights
• $3/hr -> Friday-Sunday Nights
• $2/hr -> Saturday-Sunday Days

What You'll Do: The Unit Coordinator plays a key role in ensuring the smooth, day-to-day functioning of the unit by providing administrative and clerical support to clinical services. This role is often the first point of contact for individuals and families, and it requires a warm, approachable attitude paired with strong organizational skills. Responsibilities include managing registration, verifying insurance, answering phones, coordinating unit logistics, and working closely with the clinical team to support quality care. Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment. Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable). Works collaboratively with the clinical team and communicates any concerns regarding a individual's presentation (psychiatric or medical) to the appropriate discipline. Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges. Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities. Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers. Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit. Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities. Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors. Answer incoming calls, provide information, transfer calls and/or take messages as necessary. Complete all required training, attend monthly meetings, and maintain required competencies. Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions. Performs all other duties as assigned. What You'll Bring: High School Diploma or equivalent 1 year of exceptional service customer service-oriented work experience 3 years of clerical experience Current Notary or have the ability to become a notary within the first 90 days Must be able to perform Safe Clinch patient restraint techniques The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition State of Virginia Fingerprint Clearance Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search It would be great if you had: Previous behavioral health experience What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan Connections Health Solutions is proud to be a Second Chance Employer. Actual compensation is based on relevant experience, education, internal equity, and budget.

$24 - $26.91 USD

EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. Recruitment Fraud Warning Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers. Please note: Official communications come only from an email address ending in @connectionshs.com . We will never extend an offer without completing our formal interview process. We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact View email address on click.appcast.io to verify its authenticity before responding. Create a Job Alert Interested in building your career at Connections Health Solutions? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Employment Title Select... Start date year End date month Select... End date year Current role Education School Select... Degree Select... Select... Select... Start date year End date month Select... End date year Legal First Name * Legal Last Name * Address 1 * Address 2 City * State * Select... Are you legally authorized to work in the U.S.? * Select... Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.) * Select... Many positions with Connections Health Solutions require that you be at least 18. Are you at least 18 years old? * Select... How many years of experience do you have in behavioral health or healthcare industries? * Select... The minimum requirement for this position is a High School Diploma/GED. Please choose your highest education level achieved: * Select... Have you previously worked for Connections Health Solutions? * Select... Select... Do you have any relatives employed by this organization? * Select... Are you comfortable working in a Crisis/Stabilization environment that utilizes seclusion and restraint techniques? * Select... Please describe your 3+ years of administrative experience, specifically highlighting any duties involving complex scheduling or record management? * What Electronic Health Record (EHR) systems have you used, and how would you rate your proficiency in maintaining digital patient files? * Do you currently hold an active Notary Public commission? If not, are you willing and able to complete the application and state exam (such as the Arizona Notary Exam) to become a notary within your first 90 days of employment? * Select... If you are offered a position and accept the job, you will need to begin your pre-employment next steps (Medical Examination and Background Screening) within 48 hours of your acceptance. Are you able to comply with this requirement? * Select... Employment is contingent upon successful completion of required background screenings, which may include review of criminal history, Child Abuse Clearance, FBI Criminal Background Check, State Police Criminal Record Check, and fingerprint clearance. Are you willing to proceed with these requirements if offered employment? * Select... List any work related certifications or licenses you currently possess. Include the type of license, the license number, and the state issued. Are you currently involved in any pending investigation, disciplinary action, or proceeding by a licensing or certification board that could affect your ability to perform the essential functions of the position? Select... PROFESSIONAL REFERENCESList two references. One professional and one personal (other than those listed ascurrent/former supervisor) that we may contact. LinkedIn Profile How did you hear about us? * Why do you believe you are the best candidate for this position? What excites you about working for Connections Health Solutions? * I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No. * Select... Note: Selecting “no” will not eliminate you from consideration for this role. Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP. Connections Health Solutions (CHS) will use your personal information to manage the hiring process, including evaluating your application and conducting interviews. Your data may be shared with our applicant tracking system provider (Greenhouse Software, Inc.) and, if applicable, transferred to the United States. Your information will be handled in accordance with applicable privacy laws, and you have rights regarding access, correction, and deletion of your data. * Do you acknowledge and consent to the processing of your personal data as described above? State: * Select... Please attach copies of proof of education to your profile. Accepted file types: pdf, doc, docx, txt, rtf Please attach copies of any certifications you hold to your profile. Accepted file types: pdf, doc, docx, txt, rtf Were you referred by a Connections Health Solutions employee? If yes, please add the employees full name, location, and position. * If selected for a position with Connections Health Solutions, do you intend to reside in one of the following locations: Virginia, West Virginia, Maryland, or Washington, D.C.? * Select... #J-18808-Ljbffr Connections Health Solutions