Processing Assistant III

Salary: $37,827.06 - $60,523.29 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202602898
Department: Social Services
Division: Social Work Services/Children
Opening Date: 02/27/2026
Closing Date: Continuous
Salary Grade: 103


Position Overview
This position is located in Adult Services under the Care Center Family Violence Program.

Examples of Duties
The primary duty of this position(s) is to provide clerical support for the Care Center Family Violence Program. Position(s) responsibilities include but are not limited to

• answering a crisis line and a business line
• entering case information into databases
• creating case records
• scheduling appointments for three counselors and one victim advocate
• utilizing Microsoft Outlook email and calendar
• customer tracking
• scanning documents
• maintaining workroom areas
• distributing mail
• ordering and distributing supplies
• copying and filing documentation
• maintaining and performing minor repairs on copiers
• maintaining excel spreadsheets
• and interacting effectively with the public

The employee in this position must be willing to work with victims and perpetrators of domestic violence. The employee must be patient and willing to hear traumatic stories and events. The employee must be willing to work overtime if needed. The person in this position must be team-oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of clerical duties and functions within the section as well as specific tasks assigned by the Care Center Supervisor.

Minimum Qualifications


Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities


CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Has or is able to obtain a valid North Carolina Drivers License. This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."
If there are specific questions regarding this posting, you may contact DSS Human Resources at View phone number on click.appcast.io.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers as partners, motivated and empowered to improve their quality of life.

Our Core Standards & Values

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01


Which of the following best describe your highest related level of education?

• High School Diploma/GED
• Some College Coursework, No Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree

02


Do you have data entry experience?

• Yes
• No

03


From the list below, select all office support tasks/duties you have experience with.

• Customer Service
• Answering Telephones
• Routing Telephone Calls
• Processing Mail
• Prepare outgoing US Mail
• Filing
• Using Calculator
• Ordering Supplies
• None of the above

04


How many years have you used Microsoft Office Suite?

• 5+ years
• 3 - 5 years
• 1 - 2 years
• Less than 1 year
• None

05


How many years of clerical experience do you have?

• 5 + years
• 3-4 years
• 1-2 years
• Less than one year
• None

06


How many years of experience do you have with Microsoft Excel?

• None
• Less than one year
• One to two years
• More than two years but less than four years
• Four+ years

07


On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Excel?
08


How many years of experience do you have with Microsoft Word?

• None
• Less than one year
• One to two years
• More than two but less than four years
• Four+ years

09


On a scale of 1-10, with 10 being the highest, how comfortable are you utilizing Microsoft Word?
10


Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.

• Yes
• No

Required Question