Bilingual Customer Service

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Mesa, AZ. Multiple full-time positions are available.



Step into a vibrant facility designed for collaboration and fun!

• Great Location & Amenities: Enjoy many food options right in our parking lot, and the convenience of an Urgent Care center right next door.
• Modern Workspace: Open-space model to help you connect easily with colleagues and leadership.
• Awesome Break Areas: Unwind with ping-pong tables, arcade games, and comfortable lounge seating.
• Culture & Perks: Experience a culture that loves to celebrate individual and team successes. Look forward to monthly birthday cakes, movie nights, family days, global company wide events, and friendly competitions like bingo and karaoke sing-offs.

Compensation

• Expected hourly pay rate is $20.00 - $22.00

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both Spanish and English
• Assist customers with questions related to products, services, and processes
• Address customer concerns and provide timely, effective solutions
• Provide professional, friendly, and knowledgeable customer service
• Document customer interactions accurately
• Stay up to date on products, services, and internal procedures
• Meet established service, quality, and productivity standards
• Work closely with team members and leadership to support overall service goals

Qualifications

• Fluent in both Spanish and English, with strong verbal and written communication skills
• High school diploma or equivalent
• Six months to one year of customer service or contact centre experience is preferred
• Strong communication, problem-solving, and active listening skills
• Comfortable working with multiple computer systems and applications
• Dependable, professional, and customer-focused
• Able to work effectively in a fast-paced, team-oriented environment
• Must be available to work onsite in Mesa, AZ 8:00 am to 8:00 pm Sunday to Saturday
• Criminal background check is required

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.