Night Auditor
Royal Lahaina Resort
Night Auditor
The Night Auditor ensures the smooth operation of the hotel during overnight hours, providing exceptional guest service while completing critical accounting and reporting tasks. This role balances guest-facing responsibilities with meticulous administrative work, ensuring accuracy in financial records and readiness for the next business day.
Responsibilities:
- Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience.
- Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs.
- Assist with service recovery, wake-up calls, and overnight concierge-style guest needs.
- Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments.
- Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets.
- Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly.
- Reconcile credit card batches, room charges, cash transactions, and outlet postings.
- Ensure all front office paperwork, logs, and overnight checklists are completed accurately.
- Monitor lobby and hotel public spaces, ensuring cleanliness, safety, and a welcoming environment.
- Respond to emergencies or incidents during overnight hours in accordance with safety protocols.
- Reset workstations, replenish supplies, and prepare the front office for the morning shift.
- Maintain an organized, polished, and welcoming front desk presentation at all times.
- Perform other duties as requested by management.
Qualifications:
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service Experience preferred.
- Computer knowledge/skills required.
- Flexible and long hours sometimes required.
- Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Late/Overnight shift
Vacancy posted 5 days ago
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