Receptionist

Receptionist Position at Livewell Animal Hospital of Huntersville

You are invited to join Livewell Animal Hospital of Huntersville, a practice founded on the mission of providing personalized, compassionate care to the pets and families of North Carolina. Our approach to comprehensive small animal medicine—covering wellness, surgery, urgent care, and diagnostics—is deeply appreciated by our community, which has rewarded us with an exceptional 5-star Google rating. Since 2023, we have focused on building genuine partnerships with pet parents, supporting them with transparent communication and ethical practice. If you are looking for an opportunity where you can genuinely succeed while making a difference in pet lives, this is where you can do your best work. We believe that providing excellent patient care starts with supporting our teammates. You will join a professional, highly thorough team known for their supportive nature and commitment to maintaining the highest standards of cleanliness and efficiency. We prioritize a stress-free environment, both for our patients and our teammates, by committing to prompt scheduling and follow-up communication after every visit. Here, you are empowered to recommend the medicine pets need without the pressure of unnecessary upsells, allowing you to focus on developing personalized care plans that are in the best interest of the patient. Our facility is designed to support high-level, modern veterinary practice. You will have access to everything necessary to manage comprehensive small animal cases, spanning advanced diagnostic testing, complex surgical procedures, and dedicated urgent care services. The hospital itself features modern, open spaces with bright elements, consciously designed to create a fear-free, comforting environment that benefits both our patients and the entire team. We are structured to accommodate walk-ins and same-day availability, ensuring that we are always ready to provide the highest caliber of medical intervention when the community needs it most. Located in Huntersville, NC, our hospital serves rapidly growing residential areas including Highland Creek, Skybrook, and Mallard Creek-Withrow Downs. Huntersville offers a superb quality of life, positioning you just outside the dynamic energy of Charlotte while maintaining a close-knit, welcoming community atmosphere. You will build long-term relationships with clients who appreciate the personalized, low-pressure approach of our medical practice, making Huntersville an ideal setting to settle and grow your veterinary career.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.