Patient Service Rep

Job Description

Job Description

We are looking for a Patient Service Rep to support patient registration and front-end service activities for a healthcare team in Blue Bell, PA. This Contract position focuses on delivering courteous patient support, coordinating appointment-related activities, and maintaining accurate records in a HIPAA-regulated setting. The ideal candidate is organized, responsive, and comfortable handling scheduling, documentation, and communication tasks in an onsite clinical environment.

Responsibilities:

• Welcome and assist patients with registration activities, ensuring demographic, insurance, and referral information is entered accurately and completely.

• Coordinate patient appointments by managing calendars, confirming visit details, and adjusting schedules as needed to support clinic operations.

• Respond to incoming calls, voicemail, and email inquiries with professionalism, routing messages promptly and providing clear follow-up information.

• Maintain medical records and related documentation with strong attention to detail while following privacy and compliance standards.

• Review required forms, submissions, and supporting materials to help keep patient files current and ready for care delivery.

• Support clinical trial-related administrative tasks when applicable, including scheduling and document handling in accordance with established procedures.

• Assist with coordination of required candidate screening and other visit preparation activities to help patients move smoothly through the care process.

• Participate in training activities and apply updated procedures, modules, and workflow guidance to daily registration and service tasks.

• Prior experience in patient registration, patient access, medical office support, or a similar healthcare administrative role.
• Strong verbal and written communication skills, including attentive phone handling and email correspondence.
• Ability to manage scheduling, calendar coordination, and high-volume appointment activity with accuracy.
• Working knowledge of medical records processes, referrals, and documentation standards in a regulated healthcare environment.
• Familiarity with HIPAA requirements and commitment to maintaining patient confidentiality at all times.
• Comfortable using office and clinic systems for data entry, review, and record submission tasks.
• Strong organizational skills, dependable attendance, and the ability to prioritize responsibilities in an onsite setting.