Student Success Advisor

Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a strong core curriculum with a full array of majors in the liberal arts and, within the tradition of liberal education, selected professional fields of study.

At Mount Saint Vincent, a student's education extends beyond knowledge, skills, and preparation for work. We seek the development of the whole person. In the spirit of Vincent de Paul and Elizabeth Ann Seton, we foster an understanding of our common humanity, a commitment to human dignity, and a full appreciation of our obligations to each other.

Job Description:

Reporting to the Director of Advising and Student Success, this position works closely with students to develop individualized action plans, provide proactive academic advising, engage students in career exploration and education, and connect them with experiential learning and enrichment opportunities. The successful candidate will be highly adaptable, detail-oriented, and effective in working with a diverse range of students and campus partners, with strong interpersonal and communication skills. Success in this role is measured by the advisor's ability to foster student engagement, persistence, and retention across their assigned caseload.

Specific Duties and Responsibilities:

Academic Advising & Student Success Coaching

• Provide academic advising and success coaching to a designated caseload of undergraduate students at the University of Mount Saint Vincent.
• Assist students with registration, major selection, course withdrawal, leaves of absence, withdrawal from the College, and graduate school exploration and selection.
• Support onboarding and registration of incoming undergraduate students, including new first-year and transfer populations.
• Conduct comprehensive needs assessments and develop individualized academic plans to support retention and timely graduation.
• Provide consistent, proactive outreach and ongoing monitoring of student progress toward persistence and degree completion.
• Encourage persistence and completion by supporting Pell-eligible students in overcoming both academic and "real-life" barriers and identifying effective strategies for success.

Transfer & Specialized Advising

• Advise new transfer students and evaluate academic transcripts for transfer credit applicability.
• Support students during key transition points, including entry, major change, academic difficulty, and re-enrollment.

Academic Intervention & Retention Support

• Respond to Academic Alert forms submitted by faculty and staff through EAB Navigate.
• Design and implement structured academic support for at-risk students.
• Meet more frequently with students placed on academic warning or academic probation to provide targeted interventions and progress monitoring.
• Develop and facilitate academic programs and success plans for students experiencing academic difficulty.

Workshops, Programming & Student Engagement

• Design and deliver student success workshops focused on wellness and executive functioning, including stress management, time management, study skills, and related topics.
• Support institutional retention, registration, and student engagement initiatives.

Case Management, Data & Technology

• Maintain an active caseload and document all student interactions in student success platforms.
• Utilize systems such as Navigate, Slate, DegreeWorks, Banner, or similar technologies to track student engagement and outcomes.
• Analyze student data to inform advising strategies, outreach efforts, and intervention planning.
• Ensure accurate, timely documentation and compliance with FERPA and institutional policies in all advising activities.

Collaboration & Campus Engagement

• Collaborate with faculty, admissions, financial aid, residence life, and student support offices to provide coordinated, student-centered care.
• Make referrals to appropriate campus resources, including counseling, financial aid, career services, student life, and other support services.
• Actively promote and support the College through participation in campus-wide recruitment and engagement activities such as Accepted Students Day, Orientation, public presentations, and service on boards and committees.

Professional Practice & Institutional Mission

• Support the College's mission of value-oriented education rooted in the Catholic tradition.
• Participate in professional development opportunities and remain current in high-impact practices related to academic advising, student success, and higher education.
• Perform other duties as assigned.

Requirements

• Master's degree preferred

• Experience working in a college setting
• Bilingual in English/Spanish preferred

Knowledge, Skills and Abilities

• Exceptional Computer Skills - Word, Excel, PowerPoint, EAB Navigate
• Strong organizational, written, verbal and interpersonal communication skills to clearly explain challenging concepts, provide instructions and deliver feedback
• Ability to motivate and encourage students to improve their academic performance using effective goal-setting strategies
• Creativity and flexibility in order to personalize their learning approach for individual students
• Patience and compassion for students as they develop skills and improve their performance

Benefits

The annual salary for this role is $66,000 - $67,000

• PTO and Sick days
• Medical, dental, vision insurance
• Flexible Spending Account (FSA)
• Enhanced Short Term Disability Insurance
• 100% employer sponsored Long Term Disability
• Voluntary Life Insurance
• Commuter Benefits
• Participation in a 403(b) Retirement Plan
• Employee Assistance Program