End User Support / Systems Administrator

End User Support / Systems Administrator

CONTINGENT UPON CONTRACT AWARD

Overview: Job Title: End User Support / Systems Administrator Security Clearance: Secret (or higher) (Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.) Description: C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation. Primary Responsibilities: Provide IT equipment support for new-user workstations and relocation moves within Building 3600. Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality. Provide end-user network connectivity troubleshooting from the desk to the switch and **escalate** unresolved issues as required. Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk. Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure. Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets. Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries. Assist with timely user support, move requests, and configuration changes while maintaining required response standards. Required Qualifications: Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment. Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting. Experience with trouble-ticket systems and escalation processes. Ability to meet applicable DISA personnel security and network-access requirements. Preferred Qualifications: Experience supporting users in a high-tempo mission or contracting environment. Basic familiarity with switches, structured cabling, and enterprise network troubleshooting. IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. Education / Experience: High school diploma and at least 2 years of relevant experience. #J-18808-Ljbffr C3EL