Member Associate (VIP Guest Services) - PS ATL

Member Associate (VIP Guest Services)

As a Member Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, curating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role demands an intricate understanding of their travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel.

Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations.

Responsibilities & Expectations

• Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service.
• Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start.
• Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities.
• Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
• Elegant Security/Immigration Assistance: Escort guests through PS' on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration.
• Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
• Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Requirements

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States.
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Driver's License in good standing, active for a minimum of 1 year
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401(k) retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.