Pro Sales Associate

Pro Sales Associate

Location: Jones Hometown Ace Hardware

Department: Store Operations / Contractor Sales

Reports To: Store Manager

Job Summary

The Pro Sales Associate supports the growth and development of contractor and professional customer business for Jones Hometown Ace Hardware. This role works closely with the Lumber Sales Manager to learn product knowledge, contractor account management, estimating support, and relationship-building strategies that drive repeat business and long-term customer partnerships.

The position combines sales floor responsibilities with contractor-focused sales support, customer service, inventory coordination, and business development activities. The Pro Sales Associate is expected to provide exceptional service to professional customers while helping expand contractor sales opportunities within the market.

Key Responsibilities

• Build and maintain strong relationships with contractors, builders, and professional customers.
• Support the Lumber Sales Manager in developing contractor accounts and growing outside sales opportunities.
• Assist contractor customers with product selection, order placement, special orders, and material coordination.
• Learn lumber, building materials, hardware, and related product categories to provide accurate recommendations and solutions.
• Help prepare quotes, estimates, and contractor orders accurately and timely.
• Follow up with contractor customers regarding orders, deliveries, product availability, and upcoming project needs.
• Maintain organized and properly stocked contractor and lumber areas.
• Coordinate with receiving and inventory teams to ensure product availability for contractor business needs.
• Process sales transactions accurately using the POS system.
• Promote store programs, contractor services, and business account opportunities.
• Assist in identifying new contractor sales opportunities within the local market.
• Support store operations, merchandising, stocking, and customer service needs as required.
• Maintain a professional, customer-focused attitude at all times.
• Perform additional duties assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, hardware, construction, lumber, or contractor sales experience preferred.
• Strong customer service and relationship-building skills.
• Ability to communicate professionally with contractors, vendors, and team members.
• Willingness to learn contractor sales processes, estimating, and building materials knowledge.
• Strong organizational and follow-up skills.
• Basic computer and math skills.
• Ability to lift and move merchandise up to 50 lbs.
• Ability to stand and walk for extended periods.

Work Schedule

Full-time or part-time schedule based on business needs. Availability for weekends, evenings, and holidays may be required.

What We Offer

• Employee discounts
• On-the-job training and development
• Growth opportunities within contractor and store operations
• Supportive and team-oriented environment
• Opportunity to develop professional sales and business relationship management skills

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.