Service Dispatcher

Seasonal Delivery DispatcherAs a Seasonal Delivery Dispatcher, you will coordinate and manage events that can impact the delivery driver's day. Your goal will be to balance the delivery driver's safety, while meeting customer requirements daily. Your success will be determined by your ability to provide support to delivery drivers and collaborating directly with internal and external customers.What We Offer:Work Environment – Be a part of a collaborative environment that cultivates individual growthCompetitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%Paid Vacation – Plus an annual option to purchase additional vacation, tooWellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramYour Responsibilities:Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importancePartner with Load Builders to maintain connection with both the customer and field representative in the execution of scheduled workApply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriatelyPrioritize work and escalate emergency calls where required, rescheduling less critical work.Deliver status updates and pertinent information as required to Operations Managers and various internal partiesBring forward and implement recommendations to optimize performance and proactively resolve issuesMake difficult and time sensitive decisions to support business objectivesMaintain call center metrics (Average Handle Time, after call work, returned calls)Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers' requestYour Skills:Strong attention to detailOrganizational skillsCommunication skillsProblem solving skillsCollaboration skillsYour Experience:Post-secondary degree or equivalent experience is an asset3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environmentThe expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skillsIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.